The best review categories for Amigo Energy are the order experience, with an average of 2.1 stars, and their customer service, with an average of 2.1 stars.
Recent Good Review from Pamela Cartwright
Not a satisfied customer
| Early termination fee-was charged $175 although I have moved out of state | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Pamela Cartwright
from
Port Aransas, TX
on
September 30th, 2021
Hi Mrs. Cartwright, thank you very much for allowing me to assist you over the phone. We are happy we were able to provide a resolution that was quick and most importantly to your satisfaction. Regards,
Alicia, Social Media Advisor
— Amigo Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Customer service for an issue I had was professionally resolved
| I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joshua Nelms
from
Houston, TX
on
October 8th, 2020
Hi Joshua, thank you for the great review and for taking the time to share your feedback with Amigo Energy. Please feel free to reach out with any questions. We will be more than happy to assist you.Thank you,
Lily, Social Media Advisor
— Amigo Energy
Saul Quintero
| Satisfied customers | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Saul
from
Dallas, TX
on
February 7th, 2020
Thank you Saul, for leaving a positive review of your services with us. We look forward to our continued partnership!Thank you,
Gabriella, Social Media Advisor
— Amigo Energy
Brenda
| It's good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brenda Davila
from
Odessa, TX
on
September 24th, 2018
The WOW factor!
|
I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me. Thanks Amigo! |
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| Likely to recommend |
—
Tiffany P
from
Lancaster, TX
on
August 22nd, 2018
Lots of choices
| I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got. | |||
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| Account Management | |
| Likely to recommend |
—
Happy With Amigo
from
Abilene, TX
on
August 7th, 2018
Best electricity service so far
| Good so far | |||
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| Order Experience | |
| Customer Service | |
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| Likely to recommend |
—
Rebecca Mcbride
from
Waco, TX
on
April 24th, 2018
Lower bills
| I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill. | |||
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| Likely to recommend |
—
Laura
from
Stafford, TX
on
December 27th, 2017
Quick activation
| Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name | |||
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| Likely to recommend |
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Corpus
from
Corpus Christi, TX
on
December 12th, 2017
Awesome
| Excellent prices for how much I use !! | |||
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| Likely to recommend |
—
Asia
from
Houston, TX
on
December 8th, 2017
A Great Company
| I had some bad experiences with some companies,But not Amigo.They works with you,and for as their customer service.They desrve a 100th.I have been satisfied.I'm glad I picked them as my electric provider. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Linda
from
Houston, TX
on
October 30th, 2017
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
Not a satisfied customer
| Early termination fee-was charged $175 although I have moved out of state | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pamela Cartwright
from
Port Aransas, TX
on
September 30th, 2021
Hi Mrs. Cartwright, thank you very much for allowing me to assist you over the phone. We are happy we were able to provide a resolution that was quick and most importantly to your satisfaction. Regards,
Alicia, Social Media Advisor
— Amigo Energy
Se interesan por sus clientes
| Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin ! | |||
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| Account Management | |
| Likely to recommend |
—
Jose Catter
from
Katy, TX
on
December 11th, 2020
Gracias por permitirnos ayudarle. No dude en contactarnos si tiene preguntas adicionales. Muchas gracias por ser cliente de Amigo Energy, ˇvaloramos su negocio!Gracias,
Alicia, Social Media Advisor
— Amigo Energy
Rates
| Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors. | |||
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| Likely to recommend |
—
Bob
from
Fort Worth, TX
on
March 4th, 2020
I am sorry to hear that you had to leave but glad that you had a good experience with us. If for any reason it doesn't work out with your new provider, feel free to contact us to get the services reinstalled. Thank you for your business!
— Amigo Energy
N/a
| I have a good experience so far nothing off yet . | |||
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| Likely to recommend |
—
Clarissa
from
Houston, TX
on
December 18th, 2019
Hi Clarissa, many thanks for your great review! We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ˇWe hope you have a lovely day!Thank You.
Lily, Your Social Media Advisor
— Amigo Energy
No problems
|
Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due! But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through. |
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| Likely to recommend |
—
Steven Ogden
from
Crowley
on
March 22nd, 2014
Pretty good experience
|
Re-upped with Amigo after an initial 6-month term. Without negotiating, I was offered another 6-month renewal rate lower than a new customer rate, and much lower than what is advertised as their returning customer renewal rates online. Renewal process took 5 minutes. Honestly, was very surprised, as I usually have had to ask for a new customer rate with my previous service providers upon renewal. sometimes it works, sometimes it doesn't. Also, person spoke English!!!! Was not based in another country. Allowed me to opt out from marketing calls, as well. Lastly, like other customers, I was billed an Internet ACH fee of $5 in my last bill. Customer service gave me a solution to not paying it - just set up an auto-pay. It's auto-debited on the due date, so nothing lost. Will see how things go this next 6 months and keep my fingers crossed that rates don't move upward too much by June. |
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| Likely to recommend |
—
Keith
from
Houston
on
December 12th, 2013
5 years and counting for residential and business
| Never had any trouble and I have 3 accounts with them 2 residential and one business account for an townhome community. The rate offered to renew has always been the best I can find at the time I need to renew. The customer service has been great. English spoke here and the customer service location is in Houston TX. I do not understand the other negative comments I have read on the reviews. They also are offering referral rebates but are not based on dog and pony show marketing. I like this company! | |||
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| Likely to recommend |
—
G. Davis
from
Houston
on
June 27th, 2013
Great company / no complaints
|
I had NO ISSUE whatsoever. they started on the day i requested, i had not 1 interruption at all. the first bill was kinda tricky and high due to some billing issues and fine prints...i cant blame AMIGO ENERGY for it because its the freaking government that lets them do these "gotchas"....its just incredible that none of this is regulated. but over all, I was happy with them, my 12 months was up and i had to drop them due to an increase in rate. |
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| Likely to recommend |
—
Elias Fuentes
from
Katy
on
June 18th, 2013
Nice Company
| I found an affordable, 6-month rate with Amigo. I ordered the service a bit late--just a couple of days before move-in, but they were really understanding and had everything up and running in time for my move. I found the renewal plan too expensive, so I canceled without any trouble. Customer service was always nice. | |||
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| Likely to recommend |
—
Ollie B
from
Houston
on
May 22nd, 2013
Great company for 6 years
| I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend. | |||
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| Likely to recommend |
—
Nicole
from
Cypress
on
February 13th, 2013
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| Likely to recommend |
Good experience
| With them for 6 years, good experience, rates just went up at renewal time. | |||
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| Likely to recommend |
—
Paul
from
Pflugerville, TX
on
June 5th, 2019
Hi Paul, thank you for taking the time to review us and being a valued customer of Amigo Energy for 6 years ! We appreciate your feedback.Lily, Social Media Advisor
— Amigo Energy
Renewal quotes too high
| There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years. | |||
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| Likely to recommend |
—
JR
from
Justin, TX
on
February 8th, 2019
Hi JR, thank you so much for this great review. We appreciate your feedback and being a loyal customer of Amigo Energy!Lily- Your Social Media Energy Advisor
— Amigo Energy
Good service
| Lower price | |||
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| Account Management | |
| Likely to recommend |
—
Jackie
from
Laredo, TX
on
April 12th, 2018
Harvey storm
| I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off. | |||
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| Likely to recommend |
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Very Disturbed
from
Houston, TX
on
September 13th, 2017
Overall pleased but will be switching
|
My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee. Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them. Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with. |
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| Likely to recommend |
—
Scott
from
Fort Worth
on
March 22nd, 2013
Not bad
| I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking. | |||
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| Likely to recommend |
—
Melissa
from
San Angelo
on
February 21st, 2013
Great!
| Thank god Amigo is my Amigo! | |||
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| Likely to recommend |
—
Sean
from
Houston
on
February 3rd, 2012
Great Choice
| I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper. | |||
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| Likely to recommend |
—
Evelia
from
Houston
on
December 3rd, 2011
3 year customer
| Customer service is not great but the price is most of the time one of the best. | |||
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| Likely to recommend |
—
Doc
from
Dfw
on
September 28th, 2011
Great Retailer!
|
Competitive pricing + accurate and timely billing
+ good customer service = no problems! Highly recommended. |
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| Likely to recommend |
—
Michael A
from
Houston
on
August 3rd, 2011
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| Likely to recommend |
Without power, no care
| I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset. | |||
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| Likely to recommend |
—
Jamie
from
Texas City, TX
on
February 26th, 2022
Hi Jaime. Thank you for your feedback. We apologize for any misunderstanding and frustration caused at the time of the enrollment. A member of our team will be contacting you soon to have this resolved as quickly as possible.Best Regards,
Lily, Social Media Advisor
— Amigo Energy
Highway Robbery
| I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!! | |||
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| Likely to recommend |
—
Lookingtobevalvedasacustomer
from
Weslaco, TX
on
July 8th, 2020
Gotcha!!!
|
Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one. So, use caution if/when you move. |
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| Likely to recommend |
—
TKelly
from
Wylie, TX
on
May 13th, 2020
Hello TKelly,We are sadden to hear about your recent experience with us and would appreciate the opportunity to take another look at your account to help resolve your concern. Please reply with your account number and best number to reach you so we can assist.
Thank you,
G.O.
— Amigo Energy
Don't believe the hype
| Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes. | |||
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| Likely to recommend |
—
PT
from
Abilene, TX
on
October 10th, 2019
Hi PT, It's important to us that our customers understand their energy bills. If there are questions, please send us your contact information and, we will be glad to reach out and clear up any confusion.
Lily- Your Social Media Energy Advisor
— Amigo Energy
Trying to intimidate their estblished customers
| Amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? ) | |||
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| Likely to recommend |
—
Intimidation
from
Keller, TX
on
April 19th, 2018
$29 Late Fee's!
| I have been a long time customer of Amigo Energy however in recent months I noticed my bill getting higher. Normally we just pay our bill but with my recent lay off we have had to pay closer attention to bills. Of course, because of the layoff, we have had to shuffle manage bills in a way that didn't always allow paying on time, thus the late fees. This is when I noticed the $29 late fees. Now don't get me wrong I understand a charge for paying late however what I am struggling with is a mindblowing $29 late fee! I can understand a $5 or even $10 late fee but $29!?!?! I just think this is nickel & diming people to death! So now I am looking for another carrier. Oh, by the way, be on the lookout for the $10-month fee that they never make mention of when they are pitching their low rate sale because it means your not paying that $0.07 per kWh, you paying more once you factor in this fee. | |||
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| Likely to recommend |
—
Ziaros
from
Webster, TX
on
October 24th, 2017
Stay away
| I missed one payment and my service was disconnected within 2 weeks. Never received a disconnection noticed. Really? I know I missed a payment but it slip my mind. You could at least wait for next service month. I was with Reliant for 10 years, never had a problem with them. I am switching companies, even if I have to pay an early termination fee. | |||
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| Likely to recommend |
—
Dennisse
from
Plano
on
December 4th, 2015
Bad Billing and Customer Service
| Amigo had great service for start-up and a good price. Things went downhill from there. I was called about having them install a "smart thermostat" and it was explained that even though there was a $25/month charge it was guaranteed that I would save money. I saved no money the 1st three months (during the summer when there is the most opportunity for savings) I had them remove the stat within the 90 day "grace period", The $75 that I paid was never refunded. Now when I cancelled my service I was billed $295 for the thermostat that they took out. This was taken from my account by automatic draft. After an extended time on the phone and talking to several people, they said they would refund my money within 10 days. I called them after 16 days to find out where my money was and they said it was coming by check and would take 3 to 4 weeks. | |||
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| Likely to recommend |
—
Ken Dalton
from
Fort Worth
on
August 13th, 2014
No bill received / late fee an termination notice recv'd 4 days later
| I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little. | |||
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| Likely to recommend |
—
ALH
from
Housotn
on
December 30th, 2013
WAS a good company
| Unfortunately, this company has been sold twice since I first signed up and is now owned by one of the biggest electricity providers. Gone is the great customer service provided by employees who cared. Gone also is any effort to retain loyal, longtime customers. In return you get treated just like you do with a huge company. Their policy seems to be to stick you with a much higher renewal rate if you are stupid enough to hang around. It's sad that any company operates this way. I'll be going elsewhere. | |||
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| Likely to recommend |
—
M Campbell
from
Oak Point
on
July 23rd, 2013
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| Likely to recommend |
A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible amigo energy
| A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible Amigo energy company | |||
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| Likely to recommend |
—
Martha Razo
from
Katy, TX
on
October 28th, 2021
Hi Martha, thank you for your feedback and for bringing this to our attention. Our apologies for any misunderstanding and frustration caused by the long wait. We are currently receiving a high volume of calls. We would be more than happy to assist with your bill as quickly as possible. A member of our team will be contacting you soon. Thank you.<br /><br /><br />Best Regards, <br />Lily, Social Media Advisor<br />
— Amigo Energy
Not a satisfied customer
| Early termination fee-was charged $175 although I have moved out of state | |||
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| Likely to recommend |
—
Pamela Cartwright
from
Port Aransas, TX
on
September 30th, 2021
Hi Mrs. Cartwright, thank you very much for allowing me to assist you over the phone. We are happy we were able to provide a resolution that was quick and most importantly to your satisfaction. Regards,
Alicia, Social Media Advisor
— Amigo Energy
10 plus years and multiple properties. clowns.
| Incase anyone is looking at electric providers in Texas, stay away from Amigo Energy. Ive been with them at every address Ive ever had as an adult (10+years) because they are cheap. Theyve always been a beating to deal with but for the savings I would deal with it on all of my properties in the past. As of today, they are no longer worth dealing with. If you dont like paying fees (hundreds of dollars) and arent cool with someone threatening your credit while they hide behind a contract, I urge you to use anyone else and save yourself the headache. The penny/kWh saving is not worth dealing with these clowns. | |||
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| Likely to recommend |
—
Hbpropertymanagement
from
Fort Worth, TX
on
September 2nd, 2021
Hello Hbpropertymanagement, thank you very much for bringing this to our attention. We appreciate your feedback and would like you to assist in getting a resolution for you. We value your business for more than ten years. We would like to have the opportunity to rectify this for you. A member of our team will be contacting you soon. Best Regards,
Lily, Social Media Advisor
— Amigo Energy
Hung up on me
| I have been with amigo energy for 5+ years and today I tried to pay my bill over the phone and the customer service representative hung up on me. How rude and disrespectful. I will transfer my services to a different provider after my contract ends next year. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brenda Ramirez
from
Houston, TX
on
August 27th, 2021
Hi Brenda, we are sadden to hear that you had an unsatisfactory experience but we appreciate you bringing this issue to our attention. We would love to make things right. We have attempted to contact you but have been unsuccessful. In order to help with your concern, may you please contact us at 1-888-528-2672. Thank you very much for being a valued Amigo Energy customer!Regards.
Alexandria, Social Media Advisor
— Amigo Energy
Not truly fixed rates
| I just got my first bill and there is a $50 charge for a pass-through fee. When I spoke with customer service agent to order service I asked several times if the fixed rate meant only the kws consumed X cost per kw. He repeated and assured that it would be so. I have been on the phone several times waiting to speak with billing dept to no avail. | |||
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| Likely to recommend |
—
G Rodriguez
from
San Benito, TX
on
February 17th, 2021
Hi Mrs. Rodriguez than you for accepting my phone call today to discuss the TDU charges on your bill. I am glad I was able to clarify the charge to you and make sure that everything on your account is set to your satisfaction. If you have any other question please feel free to contact us at 1-888-469-2644. Thank you very much for being a valued Amigo Energy customer!Regards,
Alicia, Social Media Advisor
— Amigo Energy
Total Disappointment
| Had a 3 months plan with Amigo at an average rate of 8 cents per kWhr. Once I was out of contract, the rate went up to 19 cents per kWhr!! I did call their customer service and told them that it is acceptable that a rate increase is expected once I am out of contract, but, not double the rate!!! The gentlemen, although courteous, did not even offer any kind of a break and simply said it is what it is and this is the market price. So, I did tell him that I will write a bad review and this is it! They lost a customer for few dollars - Not the right kind of company that apprecuiates its customers. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sam Jabori
from
Houston, TX
on
January 25th, 2021
Hi Sam, thank you for taking the time to leave this review. We want to do everything we can to get this situation resolved for you as quickly as possible. Please check your email to assist you further. We hope to hear from you soon. Thank you,
Lily, Social Media Advisor
— Amigo Energy
RIP OFF
| When I change to free nights, I new my daytime charges would increase, but really over 65 % was at night. I should save 25 to 30 percent on my bill with the increase amount. Of course they did the unthinkable. They graph my usage way up when I change to no heat days, no laundry days. no light downstairs days. up the heat at 9PM off at 7AM breakfast at 6AM laundry only between 9PM-7AM my bill went up $260 and I would told my bill would decrease from $167 . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jay
from
Desoto, TX
on
January 24th, 2021
Hi Jay, thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills.It's important to us that our customers understand their energy bills. Please do not hesitate to contact us at 1-866-587-8674. We can investigate this for you.
Thank you,
Lily, Social Media Advisor
— Amigo Energy
Deadbeat company
| Been with reliant for years, decided to switch and what a big mistake. Nickel and dime. Bank payment and due date service were off by a day. Get a notice for service cutoff day after their due date. Avoid this company. | |||
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| Customer Service | |
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| Likely to recommend |
—
Lesson Learned.
from
League City, TX
on
October 12th, 2020
Hi, thank you for taking the time to leave this review. We can certainly help. Please call us at 1-888-528-2672. We will be happy to resolve any concerns.Thank you.
Lily, Social Media Advisor
— Amigo Energy
This company is a ripoff
| Im not angry because Ive been with the company for four years, I would expect better customer service at this point but they only want your money and nothing less. I paid my bill the next morning after it was due and they charged a $25 late fee. Thats ridiculous considering the pandemic that we are still in right now! They should offer a grace period of a week, at least! I cannot wait until my contract is up so I can move on to better companies! Also, dont ever give up when trying to get out of paying their ridiculous fees. Spend as much time as you need researching their company and policies before you just hand over extra money. They are inexperienced to say the least and they argue like children. Fight for your money!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Natalia
from
Houston, TX
on
October 8th, 2020
Hello Natalia, We apologize that you had an unsatisfactory experience. We want to do everything we can to get this situation resolved for you as quickly as possible. To help with your concern and to access your account, please call us at 1-888-528-2672. Wed be happy to look into this issue for you.Thank you.
Lily, Social Media Advisor
— Amigo Energy
Amigo Engery is horrible
|
I have with them for years and in the beginning they were awesome, but I had nothing but problems since then. Most times their app does not accept payments, when you call you are put through the wringer and nobody is ever available. The website is not much better. Had to research to find a way to pay my bill more then once because their system was down and on top of that they will charge a horrendous late charge, even when you can proof that you tried to pay for several days. Their customer service is bad. Used to recommend, but not since the last year - stay far away from them. |
|||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
T Gray
from
Tomball, TX
on
July 30th, 2020
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