Compare First Choice Power Electricity Rates and Save

This has been my company for a couple years. When someone told me about another company, I started checking them out. I decided to give Green Mountain Energy a try. I ordered a six month plan that was a little cheaper to try to save a little money.

I have been with First Choice Power for over two years and I have not had any major issues. I have been offered good promotions each time I renew my plan and I am satisfied. My electricity bill is still extremely high but I would not imagine it has anything to do with them, It's HOT!

I am thankful that this company has been good to me in the past month. I was paying well over $350 and my bill went down to $180. I couldnt be happier because i was able to be at ease and have money left over to start taking out my wife again. Things have been better because of first choice and i would honestly recommend to others. Plus i already helped two relatives about this and they have veen saving money. KEEP DOING WHAT YOURE DOING FIRST CHOICE. Thank you for all that you have done.

I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.

I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month

It would be nice to have daily usage reports like others provide.

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

I'm not going to spend any more time telling the story. Enough time has been wasted already. Just one word of advice to the consumers who have had FCP provide their electric service. When your contract is over, be absolutely sure to go back into your online account and delete your payment information. I'll leave it to you to figure out why...

When I switched to First Choice Power, the salesman assured me that I'd be on a Flat Rate program and billing method. This was important to me because I'm out of the country a alot. Well, when I got the bill, sure enough, I was on a Variable plan, and the customer service representative I spoke with told me that they didn't even have a fixed rate plan for sale, even though the sales representative assured me twice.

DON'T GET FIRST CHOICE

First choice disconnected my power on accident, despite the fact that I hadn't missed a single payment. And then, even after admitting it was their own error, they refused to turn my power back on without charging a fee to re connect my service!

High rates.

started out as a great provider, but just like Reliant, they have gotten full of themselves. They now think that they can charge outrageous prices,monthly bills jump from $370 to $600 with no rhyme or reason to the madness. Will not use them again.

I have had sevreal problems with this company.They have messed up my billing more than once and never fixed the problem I ordered for AEP to re-read my meter and when I got my following it was still to extremely high so I called FirstChoice & turns out that they said I never placed an order.So I requested again & then this time they said that nothing changed it was right. Wich I know it's not.And i had told them to make a note to AEP to come to my door so i can take them to my meter cause i hate when they try to read it threw the fence.Which they all do. My bill had came out to $300.00 & my previous bill came out to 154.23 So why did it double.Nothings changed my a/c is off its just me & my husband no/kids. we are gone to wrk all day.Now my current bill is 225.00 the current balance is 180.00 & i dont know what the $50.00 is for cause it dont say. So I Will Say This To You...KEEP LOOKING!!

We have only had First Choice for 5 months and had continuous problems with customer service and billing. As of today we are already looking for another provider.

First of all, I am a responsible adult with excellent credit that pays my bills on time.
This company adds late fees and disconnect notice charges to my bill that they automatically draft from my bank account. I have spent hours on the phone getting the charges removed. I have contacted the Public Utility Commission, and the BBB. I am getting out of my contract and changing companies. Seems they have had numerous complaints of the same kind. Save yourself some headaches, go somewhere else!

I would not recommend First Choice Power. They manipulate the renewal contracts, do not have a safe check put in place when you pay your bill on line with a check so if you make a data entry error in your routing number or check account number, they charge you as if you had an NSF EVEN THOUGH you can prove you had the funds and the bank did not charge you for it AND the bank can show they had a check come through with data entry errors. THEN to top it off, you are placed in their category were you have to pay in cash until the alleged NSF drops off their system.

So needless to say if you lock in with one of their 12 month rates, which because of how they "get around to processing it" you can't get away from them for another 3-6 months after you think your contract should expire.
For example, we signed up with them in March however we have to wait until July of the following year to change to hopefully a company set up to better handle customers.
I DO NOT RECOMMEND!!!!!!!!

Was not forthcoming with information to me now I'm on SSDI to know about Lite Up Texas that is available to me. Gave me the runaround for two years until I was finally able to find a supervisor Dora who took the time to help me for the first time anyone did when I called First Choice Power.
First Choice Power does not help SSDI customers find out about what's available to them with their electric bill when you call them and ask them.

Frist Choice power cares absolutely nothing about customer service...I have been with them for 5 years and threatened to disconnect me when I paid a bill 5 dollars short in error.

every few months i would get a bill for double my usual bill. first time i paid, 2nd time i complained and they removed it. this time they refused. i told them that they were charging me for a month that i had already paid and i had the confirmation number to prove it. guy said it was double reading and i still owed. would not help me at all. i have switched and am reporting them. i keep all my bills and confirmations so lets see them prove me wrong.

I've been with 1st Choice Power for two years now and I would have switch but I waited too late. I've learned that it is your responsiblity to keep up with your own business so I make sure I pay everybill on time and in full, I always keep a confirmation number, and I make sure I write down the who..what.. when.. where..and how much when I speak with customer service. I found out that hard way that a lot of company's and/or employees don't give two shits about customer service/courtesy or simple respect. I've reported them to the Federal Trade Commission regarding the advertising/disclosures because over the phone you are told and agree with one thing and they send disclosures to you stating something totally different. In the end I control my electricity not 1st Choice Power.

Received my first bill, holy crap. If you plan on using this company
get a second job. They charge for everything! Maintaining thier own
equipment costs you 65$! And they don't just charge you for kWh,
there is a 95$ base charge. It was described as a "small" base
charge. Good grief... I really thought moving to a place where the
power was deregulated would make for a cheaper electric bill.
Greed screws up free enterprise once again. Good job...

When we recently switched to a new provider First Choice turned us into a bill collector only a week after we recieved the bill in the mail. We consitently paid our bills in full and on time. This was the capstone of constant late bill notices in the mail and a threatening letter to pay our final bill BEFORE we even received it.

I would highly recommend looking elsewhere for a provider. They obviously do not care about their customers, only your money. We will NEVER use First Power again!

I have been a customer for 3 years and I am very unhappy with First Choice Power, I was under payment arrangements for a previous bill, I was told by Customer Service, if I can't pay my bill on the due date, always call and let them know. I called a total of 3x, on the 3rd time, I was told if I don't pay the full balance on the 3rd of January, my lights would be cut off. I explained to them that I get paid on the 5th, and would pay them in full on that day, and also asked them could they extend the due date for 2 extra days only, on my pay day, they said "No!!" I talked with two different managers, and they both said the same thing. The 2nd manager was very rude, he called me and after he said who he was, he immediately said, "I am backing what the previous manager said, and we shouldn't have anything else to discuss." I tried to explain to him about my payday and he didn't want to hear a word I had to say. I do plan to find another light company.

Well I was with reliant and we decided to go to
first choice.. boy was that a mistake. I wish I
had never switched over. I got behind on one
bill and everything went to h*ll so fast. They
helped me with one payment arrangement and then
I paid over the amount of the payment arrangement and they counted it as broken.They
turned off my power when I gave them more money
than I owed. Called customer service and they
had a supervisor call me back and he stated
that he made it right.. and that I did not have
to worry about a thing...then 2 weeks later my
power went off again. CS stated that I needed
to make another payment arrangement and more
money had to be laid down. This company will
take all your penny and then some. Go with a
good company please.. after a while we just
gave up and went to another company and payed
the 200.00 disconnect fee. DON'T TRUST THIS
COMPANY

I have never used first choice power but my wife has in the past, so I called them to find out the rates and get something going for our new house. Well to say that it was a mistake would be an understatment!! Not only does my bill skyrocket every month it never declines. We went on vacation last month for 2 weeks and I had all new windows installed as well as new door seals the month before. Receiving my bill I was happy to think that it should be little to nothing....WRONG!!! My bill was $1 off from the month before!!! When I called them it was a "oh well" experience. I will NEVER, EVER, EVER use or reffer first choice power. Needless to say when my contract is over in January I will be going elswhere as fast as possible! If you are reading this RUN........if you dont you will regret it in a month or so.

I moved in the home of my deceased mother from out of town.I chose this company,paid my deposit and begin service.A few days later someone contacted me and asked if I knew someone with my last name. I told them that the person was a relative.They asked if he still lived there and i said no as he didn't.They told me that i had to prove that he did not live there and that i didn't live with him a certain time. I answered them.shortly thereafter they stuck me with his $2,100 bill,turned off my power and kept my deposit. All because i was related to someone that supposedly owed them.

First Choice was my in-laws choice of electricity...so we stayed with First Choice. From May to November I would be notified the 4th or 5th of the month via e-mail that my new statement was available..how much was due...then I would pay it. Sounds fine, right? Well we were notified that we would be experiencing some changes with their new system, I was fine with that, but didn't expect to NOT receive a bill or text stating that my statement was available. So the 5th of the month comes and goes, I wait a few more days, decide to check my account to see if there was my new statement, can't log on.. Find out I have to create a new username and log in to sign on (after I already had made one and been signing on since May no problems), I create a new username and password, sign on...no new statement, but prompted to sign up for e-mail billing AGAIN. I e-mailed customer service about not receiving my new bill, nothing. Five more days pass still no new statement. Finally after 20 days there is a December statement, about what I expect to pay..I pay it, no problems. Well January 21 comes around and I get a new text notification stating I owe "X" amount of dollars. As usual ready to pay it, but then the next day get another e-mail saying I owe ""x" amount of dollars...which was double what I was supposed to pay. So in two days...two bills. January is not a huge electric bill for me as for many people, but when the second statement comes, its what I would pay in the summer! I call customer service. He doesn't know anything, keeps telling me that I requested a hold on the payment... talking to me like I am an idiot. I never requested any holds of any kind. Then he says that their was a delay in the meter read and this was for a previous month. So basically they held charges on their own account and expect me to pay double all of a sudden. Here I have paid my bill every month on time, never call them or anything until I didn't get my statement. Then First Choice delays 20 days in sending me a statement and changes the billing date on their own terms, and I get stuck with paying double. So needless to say, I will be reviewing the billing periods, the due dates, statement dates, and looking for a new electric company. I don't think I would have been so upset, if they would have billed me on December's statement like they should have.

I have been with FCP since 2008. I have always paid my bills on time and was in a contract with them for 2 years. I opted to enroll in another locked in rate, but this action did not occur. And I did not notice, I just thought my bills were high because I have a poorly insulated apartment. After the merger with Direct Energy, I did not receive a billing statement. I phoned and the agent stated that even though I have no statement, I should go ahead and pay what I have been paying monthly, so that when the statements are released in another month or so, I am not stuck with a double bill. WHAT?? The billing statements changed completely when they did come out and I couldnt figure out what was the actual amount owed! Who can even read those?! There is a balance due, but its not the balance owed? The whole system is ridiculous. I called in to cancel my service and switch to another provider. I was informed that, OH, they can offer me a locked in rate at 8.6 (which comes out to 9.3, really). So.... there is no customer tracking in place that can clearly identify customers who have been with the company for some time and could benefit from being on a locked-in rate? This company really just lets people continue to pay higher rates without even a phone call to inquire whether they are interested in lowering their rate? This company does not look out for its customers no matter how long you have been with them. It is sad, and has been a huge waste of time for myself and my family.

I went to transfer my electric because I had a friend refer me there. When I first signed up I gave them my referral number so my friend would get credit they said they couldnt take it at that time when the credit department called me they would take it. Credit department calls me and I go to give them the number they said it had to be done at enrollement so my friend would not get his credit nor would I. I talked to a supervisor and she also said it had to be done during enrollment so what to do to get credit was cancel my account and start new, so I did that and the supervisor told me to tell them to put the referral on first page. Well when i got ahold of them to redo I got the same answer from enrollment they couldnt put it in on erollment, I agrued with them and got another supervisor which she said she would send a workorder and get me my credit but my friend would have to call in to get his. I let this go after I got my credit. THEN i was told i needed to fax my drivers license and social to get my service transferred. I did this and I call them and to see what was going on was my service transferred since my old electric company was shutting my power off in two days, they say they still havent got the fax which by now i already faxed three times. I refaxed and was told to give them up to 48 hours to get fax at that time i told them my service was being turned off the woman on the phone told me she was putting in a priority order to have it transferred that day which was a wed and that everything was ok. Friday comes and my electric is still on so I assumed everything was ok, well it comes monday and I am sitting at the house when the power goes off. I call first choice power and they tell me the priority order didnt go through so they couldnt transfer my electric cause they still havent received my fax I ask them what i need to do to get my power on and they tell me I have to fax that again which must have been the 6th time and it would take 48 hours to get turned on, my husband has copd and has to have his oxygen but that didnt matter they would not help well needless to say I called direct energy and they had my power on in two hours.

I was with 1st Choice Power for many years. I did not have a problem with billing for the most part until I realized I was getting over charged. The only that was ok with the situation is that they caught it too and reimbursed me my money back. I later decided to go with another company and the last bill that would usually be due the next month they wanted right away. Within 15 days my account was sent to a collection agency for $47. I spoke with customer service who said I needed to talk to Finance. Finance told me I needed to talk to customer service. I was hung up on twice and I was finally told by someone that my track record is impeccable and that my account should have never been sent to collections. 4 days later I called again because the collection agency called me again stating they never received anything from 1st choice power. I asked to speak with a supervisor. He was not willing to answer any of my questions and kept cutting me off and was clearly frustrated. He finally transferred me to Finance who then told me AGAIN that they will note my account to not be transferred back to Finance because I needed to talk to Customer Service. I am more than willing to pay my bill, when it is due. I also would like for someone to just answer a few questions and they seem unable to do that as well.

Con
1. Price is about 30% more than other company
2. Horrible customer service. They will hang up on you to answer a call and then call you back later without apologizing.
3. Automated caller will call you none stop for advertisement and billing reminder, even those I always pay on time.

Pro
None

A door-to-door salesman came to my house this afternoon to try and make me change companies. I told him I was not interested and he refused to go away and knocked on the door again after I told him my baby was asleep and that I was not interested. After the third or fourth time of telling him to leave I threatened to call the police when he told me to call the police because he had a license to be there. There was no way that I thought he was with a legitimate company and so I called 911. Then walked off once he heard me on the phone with the police. When the police officer showed up he said he had spoke to the Man going door-to-door to sell his power company and that's when off sir told me he was with first choice power. I will never switch to this company ever! I called to speak with a supervisor to report the matter I was on hold for 30 minutes and once I spoke to him he sounded like a child and did not take any information from me and said he would look into it. STAY AWAY FROM THIS COMPANY!!!!

When we started with First Choice, I thought it was going to be a piece of cake, and that I wouldn't have any problems. My husband and I have been in this house for 8 months, and we received a bill that was TRIPLE what it had been, even in the dog days of summer, which, in Killeen, can get over 100, and does quite frequently. When I called to have the bill fixed, I sat on hold for 25 minutes, and when I finally spoke with a rep, I couldn't understand her. She couldn't give me a reason as to why my bill was so high, so she 'put in' for someone to come check my meter. A week later and I still haven't heard back from them. My husband called last night, and was also given the runaround. Our kWh price jumped twice during the service period and our usage went from a 725 average, to close to 2000, without us using extra, or changing anything we were doing. I will definitely be switching, after I call, yet again, and complain.

I have been a customer 10 years. In beginning great customer service now not so much. Paid my bill 2 night ago by automatic system which the rep told me to & transfer me to. This morning I am in the dark. This isn't the first time either!!! And last time I still got a reconnect fee. And was told pay or no service. Called today and they told not worry your work order is already in just takes time. Had new phone number for a month gave it to them and still Not in the system. So I will be shopping for new provider

I signed up online, didn't receive any confirmation for three weeks. In the meantime I transferred to another company. Then First Choice Power couldn't stop the transfer supposedly. This resulted in a cancellation fee from the company I actually intend on keeping.

Am extremely upset that they continued to bill me after canceling my account with no warning and were charging me for THE WRONG ADDRESS AND METER.

Their rate is pWh before "additional charges" is good. However, it's the "additional charges" that will eat your lunch. Also, if the sales person says that the rate pWh includes these charges, they are not being truthful and the company will not honor this verbal communication though they will honor your part of the verbal contract for two years. It will cost you $295 to cancel and that rate does NOT decrease with time.

They will offer you a $150 credit card if you make the first 3 monthly payments on time. I have made every payment on time for the last 8 months and still have not received my incentive. If I ask by calling them, they claim they run out of gift cards and they are on back order. I cannot wait to terminate their service.

I have been with first choice power for 3 years. The first 2 years were fine, I even recommended them to friends. However, this year is a different story. My December bill was around $150 (which is our average), January bill was $372! We never had a bill that high so we had them read our meter (in which they didn't call me like I asked them to) and they said it was working fine. My February bill was...$748!! We cut down on electric use (NO HEAT, unplugged electronics) due to our $372 bill, still to get hit with an outrageous amount. I called customer service to inquire and Eddie told me that if I wasn't going to pay my bill, what's the point of us being on the phone? He also went on to say that I was a dictator and that he didn't have a supervisor I could speak with. I demanded someone else because he was SO RUDE! I plan on calling them back today to figure this out, but it seems like I have to pay a bill and I have no clue as to why it's so high when my average monthly rate has always relatively been the same. I will be finding another company TOMORROW! Please don't make the mistake of going with this company or it will end badly for you.

Also, I don't know ANYONE that lives in a 2bd/2bath apt that pays $750 for an electric bill. First Choice KNOWS this sounds unreasonable yet they still are ripping me off! I will report them to whoever I can, I feel sorry for the thousands of hard working customers that they take advantage of.

This company charges you for breathing. I own a home that is less than two yrs old with the energy efficiency upgrade and all energy star appliances. I am the only person living there and im always at work but for some reason i am being billed 400 to 500 per month during the winter. Outrageous.

Not with First Choice, nor have I ever been but received a disconnect notice that I need to pay over $400 or I'll be disconnected. I'm having my attorney check into this as it screams scam. Even if I were unhappy with my current service provider after reading all the reviews I'd never use 1st choice. And all the "positive" reviews...I guess their employees get paid for those.

First Choice Power hasn't sent me a bill in over three months. Nor I have received the email bills they are supposed to be sending. Every month it's just a phone call to tell me my bill is past due. I've had it with them and will be finding another provider.

Pre paid services are not what they seem to be when u apply on line. When u talk to a sales associate they explain the terms to you differently. My experience was horrible. I recommend a contract then prepaid to anyone any day

Horrible experience trying to keep electric service after my mother passed away. Numerous calls every day resulted in conflicting procedures or simply no information at all. I payed the two bills ahead of time and complied with all their conflicting procedures and they still cut off the power with no notice. They gouged me good to get it turned back on.

If you are lured into their pricing, be wary. It is not worth the few pennies you save initially. The bill will double or more. I took a 3 month plan, and thank heavens for that. The bill went from $27 - $160 in 3 months. The last month I had moved into our new home, and we weren't even in the apt for 23 of the 30 days. So how come its was as high as the previous month? Try their robot customer service, I dare you. Try billing disputes, and you'll get another bill later. They just called to collect saying they see no reason for the billing dispute and I must pay. Wish i had read this website's reviews, as I would have saved many headaches. They truly are a shady company worth avoiding...

I had service with First Choice Power for over 4 years. I moved out of my house the end of May and paid my last bill. Then in October I started new service at a new address. They turned on power at both my new house and old house. I called about the issue, then was promised that I wouldn't be charged for the old house and my bill would be taken care of. Then I get my first bill and it's over $200 for half of a month and am informed that I received a $150 cancellation fee for the house that THEY made the mistake of turning on! I will never use this company again

Well tried to use them 2 time both times they messed up. First time they failed to turn on my power so i went back to Ambit 3 weeks later they took it from Ambit. They said they had a switch order from me even though after they failed i told them to stick the service up their butts . So Ambit steps in and takes it 1st choice has to refund everything. Like a moron i let first choice try again after talking to a president pffft presidents don't have supervisors. She says the power will be switched in 24hrs and verified i put money in my account. 3 days later my power gets turned off they forgot to turn it on now i need a permits that will take a few days???? Anger sharks started swimming in my head and i went off. Ambit turned it on in an hour and even dropped connection fees????. President has blocked my emails and they have not refunded me my money. So I'm making good on my promise of trashing their rating and filing a complaint with Texas utility commission

Warning if you are a single parent with rwo small children, whi live in an apartment with no microwave, tv, washer of dryer and are never home because your kids are in school and you are working. You leave the house at 8am and come back at 6pm to make dinner and take a bath and the only time you plug something in the socket would be to charge up cell phones and tablets you will be getting a bill of 180.00 the first mont 240.00 the secound and 340.00 the next month. After that you try to call yo find out why your light bill is so high and they will put you on the phone with someone who has a not mastered the English language only to get mad at you, yell at you and hang up on you then send an email to you thanking you for choosing First Choice Power. Really? So when you leave them for a reasonable company like Reliant who I am with now and my bill is $50.00 to 55.00 a month doing the same thing I was doing before they add $175.00 to your already ridiculous bill leaving a single mother with 2 small children and no electronics a 700.00 balance. Stay away from this company. Especially if you have electronics because I just moved to Texas and I still dont have electronics and my bill was 200.00 plus. Just Imagine if I had a.T.V or microwave, omg a washer and dryer it would have probaly been a 1000.00 a month. I love Reliant they send me a balance every week and I use about 9 to 10.00 of power a week. Great company. I hate I was told to go to First Choice power by my landlords. It was the worst decision of the year so far. Now i have a 700.00 balance to pay...They are theives