First Choice Power Customer Reviews

The process was easy fast and I was not bothered with a lot of unnecessary questions or phone calls from sales reps. am a very satisfied customer.

I needed a reasonable, inexpensive light company and they were a great help.

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

Well, I have only had the opportunity to pay only one month because I have just started working with them. But so far so good, I feel I have saved a lot more money with this company as with my previous provider,but we shall see, got a full month with using my AC all month .to be continued..

I was very easy to switch over online!

Since I have switched to this company I am overwhelmingly pleased with the service and rates that I have. There were no hidden fees and the bills are really low in cost compared to the previous company that I had!

I have been approached many many times by other vendors to change from first Choice Power. I have been with this company at least 40 years and I have not found any reason yet to change. Reliable, dependable service and customer service is always available. ( a human being)

He was very patient with us. The wifi went out it had to be reset . We're seniors so we aren't very tech up to date. He understood that and didn't try to rush us. I wish everyone could be like him. AWESOME!!!!!!!!

First Choice is the best choice Ive made. There reasonable and affordable. They help you out when your in a crunch. I love FCP!!! Wouldnt change unless I didnt have the choice for First Choice.

Great electric company

I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

I selected a plan that best suits our needs. Now let's see if they have a similar plan for returning customers. Too many providers bait you and jack the rates up when you try to sign up again. Time will tell. Very

It would be nice to have daily usage reports like others provide.

I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month

I don't understand how this company is rated a "1.3." I had a misunderstanding regarding my bill but it was clarified and I was credited on my account. My bill is extremely reasonable at $31 month and much better than Austin energy I hear people complain about. Compared to AZ with outrageous fees I can truly say I'm extremely happy with

Great experience all around.

We are a non-profit community provider in Odessa and First Choice was great. We are saving about 450-500 dollars per month. This helps with the budget. Wish we had this provider many months ago. We did start Aug 2011.

I have been with First Choice for about 7 years , had money problems along the way and never had a problem getting an extension and if you know you are going to be late they wont charge any extra IF you call for extension before due date . I read a lot of reviews complaing about thier rate going up after the introductory rate period ran out..a lot of providers offer a ridiculous rate of around .04 as a way to get you to choose them..it only last a couple of months people so instead of taking that rate for 3 months get a 1 year rate and nobody is going to give you more than 3 months at .04 . First Choice worked with me when I was laid off and was slow paying my bills so I will stick with them as long as I get a good rate from them . I am currently paying .09 and I am happy with it . I always get friendly and helpful people when I call .

Great experience. No tricks on billing or hidden

Finding a renewal rate in Texas is pure nonsense filled with gimmicks and deceptions. Only thing that matters is the cost of power all of the $$s off between this usage and that is just awful to have to go thru , so many do not and ultimately overpay. First choice was the best rate i could find at that moment without the noise. But cant say it was the lowest because you just run out of time and patience. Good Luck.

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.

I am thankful that this company has been good to me in the past month. I was paying well over $350 and my bill went down to $180. I couldnt be happier because i was able to be at ease and have money left over to start taking out my wife again. Things have been better because of first choice and i would honestly recommend to others. Plus i already helped two relatives about this and they have veen saving money. KEEP DOING WHAT YOURE DOING FIRST CHOICE. Thank you for all that you have done.

I have been with First Choice Power for over two years and I have not had any major issues. I have been offered good promotions each time I renew my plan and I am satisfied. My electricity bill is still extremely high but I would not imagine it has anything to do with them, It's HOT!

This has been my company for a couple years. When someone told me about another company, I started checking them out. I decided to give Green Mountain Energy a try. I ordered a six month plan that was a little cheaper to try to save a little money.

Getting a plan and the service was not complex. After having their service for over 7 years. After IKE they changed after the hurricane!

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

I had bounce and was super happy with them, they told about their sister co. in order to get the best rate. Switching was super easy and I was feeling great but I had read that the adjustments to your HVAC would be made in order to increase your billing. Sure enough, it's true! I had horrible nights where I would keep my air two degree lower than what it showed but would be sweating all night. I didn't have this issue prior with Bounce or the two companies prior. Weird, it's not happening now with my new company either.

I accidentally disputed my final bill and the credit card company (Citicards) refunded it. I'm not sure if they checked because it shouldn't have been accepted. Afterward First Choice Power wouldn't accept credit card or checking account payments. What they didn't say was they would only accept cash or debit card which was discovered by process of elimination at a bill pay center.

I first came to this company when moved to this house and needed electricity without huge deposit. So we signed up for prepaid with 1st choice (it was somehow tied to Direct Energy). The process was long but all good. Absolutely loved the rate, got balances daily and the monthly average was just unbeatable. Customer service was excellent although sometimes hard due to language barrier on their part. After a year we were offered a 12 month plan with no deposit so we accepted. Everything went well for about a year, the monthly bill was extremely affordable. When it came time to renew, we were offered a good rate on a month to month plan and so we did that. This is where problems started to appear. My bills literally doubled and even tripled, especially in the summer. I went online to try to find a better rate/plan and ended up signing on to a 12 month plan. It as lowered somewhat but the bills are still much higher every month. I have had a couple of payment plans that they do not update in a timely manner and it has led to saying I broke the agreements even when there were times when I paid installments early and/or completely off. Customer service has gotten terrible and you can call and speak to someone, hang up call back and get someone else and the info you get is completely different. Frustrating! And they can be very borderline rude sometimes and make you feel like you are being unreasonable just by asking a question or are bothering them just by calling. My contract is up in October 2019 and I am starting now to look at other options and will be aggressively shopping for alternatives. I will renew this time only if I find no better option. I am a loyal customer and prefer to stay with a company but when things progressively slide downhill as this experience has, I'm smart enough to know it is time to consider alternatives. Dammit, 1st Choice!!! You were amazing for so long!

She didn't allow me to speak, interrupt me multiple times. Ruth didn't have no listening skills. She force me to be place on hold after I told her PUC need to get involved on the calls. Great plans

I'm new to Dallas so I started a 3 month contract (promotional fixed bill amount rate) first before jumping head first for a 12 month - not knowing how things worked. That was my mistake as the 12 month version was available.

Went along fine for a year, but then on the coldest months they jacked the rate to 14.2 Cents/kwhr.

I have been on the phone for over an hour trying to put in a request.

I have been with first choice a while now and have had a variety of little problems I overlook but tonight/early morning takes the cake. I am a Pay as you go customer and it's a Sunday I have had electricity all day I leave my house around 7pm and come back an hour later and my electricity is off I then get a text that say I need to make a payment so furious that it's 8 something at night when they decide to do this I go make a payment and I know usually it takes up to two hours I wait 4hours and still nothing by then it's midnight I try to call customer service of course it's closed late Sunday night then I report an outage it's currently 2:25 am and still nothing I have work at 6am and I'm 5 months pregnant and since it's so late have no where to go but be stuck in a dark hot house since it is the middle of summer. I am switching companies immediately this is ridiculous. Do Not go with this company. I plan to complain on every social media platform. So if you want to sit in your car at 2 am on a Sunday so you can charge your phone 3 hours before work then this is the company for you.

I signed up for First Choice in September. I never got a welcome email or any other communication from the company. In October, I got the first month's bill through the mail. There was also a note that said that Reliant will become my provider in November. As long as Reliant honors the electricity rates I got with First Choice, I suppose it's OK. We'll see.

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

They lie about you plan,they tell you your on a fix rate and all of a sudden you not my bill goes up,

I have a 700 square foot apartment and my bill is $184 00 this month and I have free weekends! I know people that have a 4000 square foot home and their bill is not even $100! Since the snow storm in February my bill has been over $150!! I didn't even have power for 1 week! Month before I was told I don't use enough electricity so I was charged for it and this month I called and I was told I used too much! A bunch of crook's if you ask me!!

First Choice transferred my service back to my previous provider which was a higher rate without notifying me and provided no explanation.

When I signed up they tricked me into their surge protection program. I told them no multiple times but they wouldn't finish setting up my account until I said yes. I immediately followed their directions for cancelling the surge protection by sending an email which was never responded to. 2 years later I moved and canceled my service having never managing to cancel it. I was charged twice for the surge protection on my final bill, for the current month and for the month after. I moved the first week of May and I was charged for May and June. They are crooked and do not care about their customers. I will never recommend this company

I called the number listed on the Electricity Facts Label regarding the "special charge from American Electric Power - Texas Central that is not included in the total average price for electric service..........you may contact us at 1-866-469-2464 for more information regarding the price and applicability of the charge." The person was not in the U.S. (yes, I asked), was reading from a script, and had no idea what I was asking. Yet the company is in Houston? Really?? I will be doing business with a United States company!!

This crappy company just disconnected my service during a winter storm. I paid my past due amount and got promised that they will resume in 2to 4 hrs, Am spending the night in the cold, This is the most inhumane company ever. Am switching immediately

I've lived at my current address for about 2 years and within that time they allowed someone else to sign up with my address THREE TIMES!!! How can that be allowed when you should clearly be able to see that that address already has service under a different name?? Why not attempt to confirm that address is vacant instead having me pay for my own power AND SOMEONE ELSE'S?? HOW DO YOU MESS THAT UP THREE TIMES?! And customer service never has a reason why they just allow it. I mean getting cable is much harder than just giving them any address and they have y'know SECURITY PROTOCOLS

This company charges you late fees 2 days after your bill is due and they also charge you $29.95 4 days later if you havent paid your bill. I paid my bill 4 days after the due date. I call them to find out why did I have disconnect charges and why is my bill so expensive. I asked if we have a grace period after the due date before late charges occur and no one could answer my question. I asked that they mail me the contract because I need in writing how this billing works. This isnt right and as far as the disconnect fee goes, my lights have never been turn off!!! This company is a joke and I will never refer anyone to them!!!!!!!! They are trying to get rich off of people. I dont care if you have no other electricity company to choose from, DO NOT USE FIRST CHOICE POWER!!!! To prove how shady they are, you cant submit your review without giving them stars!!! If I could give negative stars I would