Frontier Utilities Customer Reviews

Good. Hope it stays that way.

From start until now, simple and no rate surprises!

I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...

We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did.

Best price among all the suppliers in the area, activation on time, friendly customer service

Sign up was smooth, billing is prompt and no issues with service.

When light got cutoff they turn them back on quickly

I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.

I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.

I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks

I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them.

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.

I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.

Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt.

I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.

I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.

You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.

It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!

It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now

I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed.

I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if I only use 500kWh then I would be paying 13.4 cents per kWh and my bill will only be around $60. The plan on their website also states in big font 13.4 cents per kWh. Come to find out you are locked into 18.8600 cents per kWh so I will never see their advertised 13.4 cents. Then come to find out you get a $50 discount on your bill if you use under 1000kWh, BUT if you use below 500kWh you get no discount, makes no sense what so ever! So not only will I never see the 13.4 cents kWh, I will never see a bill of $60 like I was told by the sales person. Everything was completely misleading. I don't understand why companies have to lie and mislead to get customers because they will never keep those customers once the contract that they were baited into signing will be over.

Bait and switch bills inconsistent billing periods

They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.

Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company.

Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again.

Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning

I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them.