
Gexa Energy Resources
Gexa Energy started in 2002 in the Texas deregulated energy market. Gexa services all Texas markets where electricity service has been deregulated. They were acquired by NextEra Energy, Inc. in 2005.
Gexa Energy is rated A+ by the Better Business Bureau.
Recommended Gexa Energy Plans
12 Month Bill Credit
12 Months
Gexa Saver Deluxe 12
6.9¢ / kwh
at 1,000 kWh per bill
$137
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
6.9¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
12 Month Bill Credit
12 Months
Gexa Saver Supreme
7.3¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
7.3¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
24 Month Bill Credit
24 Months
Gexa Saver Supreme 24
10.2¢ / kwh
at 1,000 kWh per bill
$161
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
10.2¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
24 months
Early Termination Fee:
$295
Monthly Recurring Charge:
$0.00
Important Documents:
Info
12 Month Bill Credit
12 Months
Gexa Saver 12
7.4¢ / kwh
at 1,000 kWh per bill
$179
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
7.4¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Our Grading of Gexa Energy
Rating Overall
Community Outreach
Complaint Resolution
Innovation
Market Perception
Plans & Products
Rewards
Gexa Energy Plan Summary
Total Plans
19
Avg. Base Charge
$2.89
Avg. Cancellation Fee
$188
Tiered Rate Plans
0
Green Plans
16
- Gexa Saver Deluxe 12
- Gexa Saver Supreme
- Gexa Saver Supreme 24
- Gexa Saver 12
- Gexa Saver Select 12
- Gexa Saver Advantage 12
- Gexa Energy Saver 24
- Gexa Saver Freedom 36
- Gexa Energy Saver 36
- Gexa Easy Saver 12
- Gexa Saver Value
- Gexa Saver Freedom 12
- Gexa Saver Premium 24
- Gexa Saver Eco Plus 12
- Gexa Saver Max 12
- Gexa Saver Premium 12
Prepaid Plans
0
Customer Reviews of Gexa Energy
Reviews Overall
Plans & Pricing
Order Experience
Customer Service
Billing & Acct Mgmt
Likely to Recommend
Most Recent Gexa Energy Reviews
Great transfer experience
My rep was Zafar and he was excellent! He made it very easy for me to transfer my electricity. He took the time to answer all my questions and explained it in detail to where I can understand. The experience was fantastic and I would recommend and refer my friends and family to this company. — Melanie S from Houston TX
binoy mathew
Excellent service and billing, everything is clear at website. — BINOY MATHEW from Sugar Land TX
Service Provider
No problems. — Residential Provider from Tomball TX
4-5 Star Reviews: 69 (17%)
Gexa Energy Rocks
I have had nothing but a wonderful experience with Gexa. I signed up with them last year on a fixed contract plan at a good rate. It carried me through crazy summer. My contract recently expired and they sent me a nice letter reminding me that my contract was expiring and I was eligible to renew. I compared their rates to others and found Gexa to have really low rates for their fixed contracts. Regardless of rate, their customer service has been awesome and always helpful if I have a question. I highly recommend Gexa to anyone looking for a solid electricity company.
Todd S from Texas
May 21st, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa Has Improved
When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some extremely low rates. I would suggest other people check them out. They used to be terrible, but now seem to be much better.
Shaunna from Texas
May 27th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa has a great rate...but has some issues with billing
I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take a payment from my primary house, and applied it to House 2. So that left the main account short...late fees, disconnect notice and hit on my credit report. They fixed it... and waved all kinds of fees for the fast connect on the 2nd home. The same issue has happened 2 more times, but they are great about fixing it... but 3 disconnect notices and the time to fix it is a pain. I would still recommend them to anyone, but stay on top of them with the billing... it could take up to 3 months to fix. And make sure you contact them when your contract is almost out of date, or you might get a bit of a jolt when your rate goes up..mine went from $0.11 KWH to over $0.19 KWH. Gexa fixed it but it took 3 months to get my $392 back.
Justin F. from Texas
September 11th, 2009
Billing & Account Management
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No Problems plus Great Rate
I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far.
Dave from Texas
January 15th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Thank GOD
I had been with reliant for years then I tried some off brand company called APNA I don't even know if they are still in business! Gexa has given me nothing but the best customer service excellent rates w/ fair & timely billing. What more could you ask for?!
Neil from Texas
January 17th, 2010
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
Great Company
I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know.
Phylis from Texas
May 1st, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Would not switch
Been their customer for over 3 years. Priceing is good and customer service is great. Never had a problem.
Mel from Texas
June 18th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Decent plan, not the cheapest
I'm sure when I switched to them, they were the cheapest. I did use cust
service to resub once and lock in a lower rate on a fixed plan than I
already had, which they let me do before my previous term was up. So
that's nice that if the rates drop, you can do a new contract at the lower
terms.
brd from Texas
July 17th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No Issues
I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.
Anonymous from Texas
August 9th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Company
The reviews on this site don't give them any justice. I used Gexa Energy when I first moved to Houston in 2005. Then in 2007, I switched to Sparks energy because they had cheaper rates. and Then I moved back to Gexa energy in 2009. I have always had a pleasant expereinece with them. The second go around, I asked if I can get service without having to provide my SSN, they said, just give us a letter of credit from your current provider that you have never been late and you are in good standing with them. As soon as I did, they switch process was a breeze, didn't even feel it!
Most of the people who left negative reviews, have been charged with late payment fees and ofcourse they are bitter about it!
Ahmed Younis from Texas
August 9th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Fair price - nothing outstanding
GEXA is a good electric company that has lost it's way in price promotions. Their customer service is ho-hum at best, not outstanding, although their call-back service is excellent.
Average Joe from Texas
January 8th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied customer
Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the slightly higher rates. When I contact customer service Im able to talk to a person (although they may not always be upbeat) they take care of the issue quickly. I've never been billed multiple times per month or asked for any crazy deposits or random cancellations. I would recommend them to my friends and family.
Jay from Texas
February 26th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Service
Never had a problem with them, and they have
excellent Customer Service. I have used many
utility providers from around the country and will
only deal with them if I can. They are always
responsive to any needs I have.
WP from Texas
September 1st, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied Customer
I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them to anyone! They have not done me wrong!
Pam from Texas
October 13th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Never had any problems
They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.
Kris from Texas
January 30th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Reliable, Satisfactory Provider
I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.
Sharon from Texas
February 10th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No problems, good rates, 5 years with them so far.
I have not had any problems with them, setup autopay for billing. Even got them to "pricematch" one year when they were a little higher than others. I would recommend them.
Chuck from Texas
June 16th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome Energy Company
I have been with Gexa for over 8 years. They have the lowest rates around and the customer service is outstanding. I've dealt with Reliant, Texas Power and numerous others providers and I've never been treated so well. My rates were low in the beginning and have stayed low, much, much lower than any other provider. Would definitely recommend to anyone.
Donna Jones from Texas
March 26th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No Problems With Gexa
I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are better rates available.
Jack Lowe from Texas
March 28th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Best Company EVER !!!!
I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends.
David Jones from Texas
March 29th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easiest customer to get is the one you have...
and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates similar to that plan. Have been getting emails urging me to "buy now" even though my term wasn't up for 3 or 4 months before I started getting the renewal email blasts. Their rate increase was about 23%. Moving to another provider, my rate will increase -- but only about 5%. I'm not sure but I think we have the Texas legislators to thank for the Power to Choose and an easy to use website to compare rates. I have overpaid my electric bill by hundreds of dollars. I'll be back on here if I don't get a prompt refund of that overpayment. As far as service, it's been flawless (except for Oncor's outages every now and then). Haven't had to deal with customer service. Soooo -- if you can get a good rate from Gexa, I would go for it. I can't so I'm switchin' (but it won't be to TXU who shafted us all on rates for years).
Dan from Texas
May 21st, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Long Time Customer - No Issues
I have used Gexa for about 7 years. Their prices are low and if there was an issue, they now steer everyone online to make changes, nothing done over the phone anymore, which I guess at my age (50+) would prefer the human touch.
Porfirista from Texas
May 23rd, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa was great to me
I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single problem with billing or bill paying. I pay online via Discover card. The only problem I have had was that I had to switch after the promo 12 month contract was over. Their rates jumped .02 and I was getting better promo offers from other companies. After I switched, Gexa cut off my ability to pay my last bill online so I had to mail a check. I was worried about this but after 7 business days, I saw the payment credited since they still allowed me to view my bill online. Customer service is polite and up front about everything. No silly cash back gimmicks, just a low rate. I wish so much that I could have stayed with Gexa since it is so well run but their renewal plans were all too high. I went with Cirro this time for 12 month 9.6 rate. Not as good as I had with Gexa but the best my research could find.
S Morrow from Texas
July 4th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Need to Value Current Customers
I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for old customers and they did not. Two days after I signed up with another company a representative from Gexa called with a better rate. I had already signed up with another company. Gexa needs to value their current customers with lower competitive rates.
Susie from Texas
January 17th, 2014
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Best electric company yet!
I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer service. They email me when my bill is ready to be viewed each month and I have no issues using the online bill pay service. Their rate was exceptionally low during my contract period. I only wish their rates were more competitive now so I could stay with them (I switch every 6 months). Highly recommend these guys!
Lisa from Texas
March 21st, 2014
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How likely are you to recommend?
Been with Gexa for Six Years with NO PROBLEMS - Promo Code 484371
Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes along. The key to a good customer experience is to be your own best advocate and read everything. Sometimes terms are only mentioned once. If you don't understand something, ask the company and ask someone you trust who knows what's what.
We use balance billing. That means we pay the same each month. I have had decreases. I have had increases. But at least I have a set amount to fit into my budget. I know what to expect. That comes from a good relationship with the company...meaning I pay my bills on time (about a week prior to the due date). If you do the same, you will reap the benefit.
For full disclosure, all the promo codes you see on these review sites are ones provided specifically for each customer after they have signed up. It is a referral code. It helps me, the customer. It helps you, the future customer. I hope you will accept my honesty about it and use it.
D Mixon from Texas
June 10th, 2014
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How likely are you to recommend?
Good Experience - twice
I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive.
Jim G from Texas
August 28th, 2014
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How likely are you to recommend?
Multiple time customer - no problems
Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the generation. They have been exactly as advertised, notified of contract end date. Their new customer rates are very low, with renewal rates about double. If you can manage the company switch at the end of every contract period, they have caused me no problems.
Honest Ron from Texas
February 17th, 2015
Billing & Account Management
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Third Year
I just renewed for year 3 with Gexa. I have had no problems and the rates are very competitive. Very satisfied.
Al from Texas
May 12th, 2015
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent service and billing
There really isn't anything to type b/c my service has been great. I have online billing, my bills aren't outrageous, and haven't had any issues. My contract expires the 12th of June, I was thinking of switching to discount power, but after reading reviews on them, seeing how Gexa prices are competitive with other companies, I think i'll stay. If they keep their rates low, I may end up being a lifer.
Thomas Wilhite from Texas
June 4th, 2015
Billing & Account Management
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great rates, easy account management and responsive customer service
My electric plan was up for renewal and after shopping around I found that Gexa had rates that were about half the cost of what I was paying with another provider. My summer electricity bill dropped from about $300 a month to $150 for a 2400sqft house.
Setting up service and managing my account has been easy using the Gexa website. I always set up auto pay so I don't have to remember to pay my bill every month.
Shop around for the best rates when looking for a new provider and always read the EFL!!
Dec 2015 Update: My contract was up for renewal and I compared all the plans out there. Gexa Choice Select 6 was the best value for me so I renewed with Gexa. While renewing online I had a question so I called Gexa and a customer service rep answered right away and they were able to answer my question. Very happy with Gexa!
Wes from Texas
December 2nd, 2015
Billing & Account Management
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How likely are you to recommend?
Excellent plan and service
Using from past 6 months and been able to save a lot as their plans are really cheap and they will give $25 credit every month if you use less than 1000 KW. Not even a single problem in last 6 months, haven't even called their customer service till now.
Krishna murthy from Texas
January 30th, 2016
Billing & Account Management
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How likely are you to recommend?
Gexa is the way to go
My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to contact customer service. My only regret was not accepting a longer period of time for the promotional.
Lyn Garrison from Texas
February 5th, 2016
Billing & Account Management
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How likely are you to recommend?
Outstanding
I moved here 10 years ago from Florida where I was a FP&L customer the switch was smooth and easy. I have not had any issues with Gexa Energy ever. I am on the Conserve 12 plan where I get a $40.00 customer every month this month no bill I used under 300kwh Thanks Gexa. A very satisfied customer of almost 11 years.
Robert from Texas
April 28th, 2016
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How likely are you to recommend?
Great experience
I have been using Gexa for 2 years now and everything has been great. Good customer service. I couldnt find a better rate in the DFW area. My monthly electric bill is $30 for my apartment!
Gexa has a coupon referral for $25 off your bill after you sign up.
Samuel from Texas
June 2nd, 2016
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Gexa is my favorite energy company
Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the summer, but now in the summer (in Texas - it's 90 - 110 degrees Fahrenheit every day) it's usually around $40 or $50 :) Also, they are always so nice on the phone and I have never had to wait on hold. Keep it up, Gexa.
Julia S from Texas
June 27th, 2016
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How likely are you to recommend?
Renewal price was even lower!
I had never been able to choose an electricity provider before, so I was a little uncertain how it would work out when I first chose Gexa in October 2015 when we moved to the area. I was paying 15.0/6.9/8.4 with a $40 bill credit for >999 or <2001 kwh. We are coming up on the end of our 1 year contract, and I received an email from Gexa to review plans. I opened it and then also opened the comparison website that shows all other companies. Not only did the renewal rates beat what Gexa was offering on the comparison website, it far and away beat all the other companies at 12.8/5.7/8.2 with a $60 credit for any month between 1001-2000kwh (which is where we stay).
We have had zero issues with billing or service - and customer service has always responded to my messages promptly and courteously. Can't ask for more than that!
Sarah B. from Texas
August 1st, 2016
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How likely are you to recommend?
Great experience so far!
I recently switch to Gexa and it's been a good expiance so far. I like the bill credit because my bill is not as high in the summer.
Ryan H from Texas
October 20th, 2017
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How likely are you to recommend?
The gexa gotcha plan!
I am old and use very little electricity per month, normally about 650 to 800 in summer and 300 to 400 in winter. (gas heat) So the gexa low usage plan with the $40 rebate was excellent! ($40 rebate for usage between 500 and 1000kwh) Very low electric bills all summer! But now that the AC is off, my usage dropped below 500. The $40 rebate disappears! So my bill for 450 kwh was almost double my last month's bill for 600kwh! YIKES! The Gexa gotcha! Here's what to do: In the winter time when you are not using the AC, use an electric space heater enough to bring your bill to the 500 kwh threshold. Then switch to your gas heat to save even more! The main thing is to monitor your usage and make sure that for your billing cycle you are always as close to just over 500kw as possible to get the best monthly deal. Other than that, Gexa has been excellent in all respects. Seems dumb to have to use more electricity to get a lower bill!
ronna from Texas
November 3rd, 2017
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How likely are you to recommend?
My Experience
I'm currently satisfied with gexa, though I am always looking for more favorable rates.
Mary White from Texas
May 21st, 2018
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How likely are you to recommend?
Great company
Excelent service
Lillyana Batten from Texas
June 13th, 2018
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How likely are you to recommend?
great so far
I called them with concern about my bill and they put me on budget billing.
Shelley from Texas
July 24th, 2018
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How likely are you to recommend?
No complaints so far, but pricy!
Everything great, but a little steep price when bill arrives.
J from Texas
August 29th, 2018
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How likely are you to recommend?
1st Month Review
So far so good. Painless signup and 1st bill was as expected.
George from Texas
September 10th, 2018
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Low Income Customer receives Disconnect Notices every month
I had to apply with a Charity to be able to keep Gexa from Disconnecting my service
Della Johnson from Texas
September 21st, 2018
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Gexa Electric Review
Even during some of the hottest days of the summer in August, my energy costs were so very reasonable. I was able to keep my apartment at a very comfortable 75- 70 all day & night! I am VERY pleased!
Gexa Electric Review from Texas
September 28th, 2018
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How likely are you to recommend?
Too soon to rate
I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my first billing cycle.
Alma from Texas
November 13th, 2018
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How likely are you to recommend?
Great first experience - solid bargain
Ordered new service through Texas Electricity rating. The plan I purchased was not offered directly by Gexa. The switch went smoothly and I have been saving almost 50 to 60 percent over my prior plan. I havent had to interact with customer service, so my rating is ok for now.
Eric from Texas
December 29th, 2018
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How likely are you to recommend?
Good experience
Very helpful when I needed assistance. Affordable.
A. Blackmon from Texas
March 12th, 2019
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How likely are you to recommend?
awsome
it was great service around the plans and price were great
martinez from Texas
March 14th, 2019
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How likely are you to recommend?
Good company
I have had no issue with my Bill. I was being billed an additional 50 to 70 from AEP North (is what my bill says) for distribution charges. So the credit if 75$ of using over 1000 kilowatts cancelled it self out.
Ashley from Texas
March 16th, 2019
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Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Happy Customer
Good rates.
Jennifer from Texas
March 17th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexas So Far So Good
Easy set up. Great rate. Helped me on a Sat.
Had a bad experience with Tri-Eagle Energy. Do NOT recommend them or their Budget Billing.
Tami Lynn Carlson from Texas
April 20th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Experience
I used Gexa over the years and found them to be responsive and attentive to our needs.
Greg from Texas
May 7th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Electric Plan
The Electric Plan gave us the best pricing that we have ever had.
CSG from Texas
May 21st, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Should-ve called to speak to a representative before contracting
I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't
Elizabeth G from Texas
May 22nd, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Should send email when bill is ready
This is the only company that does not send an email letting you know your bill is ready to view.
Invoice email from Texas
June 6th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa Energy
I was a bit surprised by the Oncor charges that increase the avg kilowatt charges.
I would like to see more savings for seniors who live on a fixed income.
Other than that, I'm happy with my service.
Bledsoe from Texas
June 27th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Review
Everything has been a good experience
J. Powers from Texas
July 8th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great service
They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend
Allison ayala from Texas
July 24th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
This is the way it should be... seamless and easy
I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless.
Ron R from Texas
October 15th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa can cut your electric bill in half
I called Gexa engery before we change and they were the most nicest people I've ever worked with
My worries are over Gexa did what they said they would guy didn't lie like other companies from Texas
October 29th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
So far, so good. No issues.
Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far.
Jonathan Julius from Texas
March 1st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easy Peasy......
Dawn Pletcher
Service was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I have been with in 20 something years. Haven't gotten a bill yet so I am not sure how to grade on that. So far so good.....
Dawn Pletcher from Texas
March 4th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
representative went above and beyond her duty to help
Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her.
Mae Wartell from Texas
March 17th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very concerned .
What is your company doing to help customers who has lost their jobs
..noticed nothing on your site about the crisis we all are facing!
Bonito Tracey from Texas
March 26th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Service Provider
No problems.
Residential Provider from Texas
May 4th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
binoy mathew
Excellent service and billing, everything is clear at website.
BINOY MATHEW from Texas
July 1st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great transfer experience
My rep was Zafar and he was excellent! He made it very easy for me to transfer my electricity. He took the time to answer all my questions and explained it in detail to where I can understand. The experience was fantastic and I would recommend and refer my friends and family to this company.
Melanie S from Texas
July 10th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
3-4 Star Reviews: 35 (9%)
Gexa was Good
I had Gexa as my electricity provider for about a year. Ordering was fairly simple, and I never had any problems with them that required any customer service. I'm not sure what else someone can ask for other than that in terms of electricity service.
Matt from Texas
May 2nd, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
gexa energy
Customer Service very avaerage; rates very good. Gexa is a subsidiary of Florida Power & Light and is on very solid financial footing. They give Continental Air miles each month as an incentive to be a customer.
d L from Texas
May 12th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
worked like it was supposed to
No problem with Gexa, I would use them again if their price was competitive at the time.
Dan from Texas
July 7th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No Issues
I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.
Anonymous from Texas
August 9th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Maybe leaving gexa
I found gexa after another 'no name' supplier went bust. They've been okay for the most part, I get air miles by paying with credit card and Gexa also give me airmiles. I can pay online and their website now has a better way to download the bill as a PDF.
My main problem was I autopay with credit card each month. Normally it is no problem., just go to a web site and update the info. Gexa want you to call them and try getting somebody to answer in under 10 minutes. Sure they have a call back system. However, it came time to update the expiry date for my new card, no new number just the expiry date. Gexa charged my card and it was declined. After always paying on time since I moved to Texas 12 years ago I appear to be on their 'loser' list as my renewal notice has left me feeling they no longer want my business. So it took me a call or 2 to have the late charge reversed, but it looks like I'll be leaving gexa soon.
Greg from Texas
June 24th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Never had any problems
They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.
Kris from Texas
January 30th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Reliable, Satisfactory Provider
I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.
Sharon from Texas
February 10th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No longer
I've been with Gexa several years, ebill, no issues. They are good at notifying when contract is ending, but I always have to play hardball to keep a competitive rate. This year they just won't give me a good offer -- new customers are more important than retaining existing good customers. Go figure.
Rose from Texas
April 10th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Wish they would price to keep me
I have had Gexa since 2008, but they obviously are not concerned about keeping customers since the rate to renew is higher than for a new customer to join. Wouldn't you want to keep a customer who always pays the bills? I would recommend the company to a new customer. I've never had issues with billing or customer service, and questions have always been promptly answer. When my contract was up, they contacted me several times to let me know and to try to get me to sign another, but there were much better deals elsewhere.
Mel R from Texas
May 25th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Sorry but I left you
I was with Gexa for the last three years due to excellent pricing and low bills. This year....well, they suck. I called because my current rate was 8.2 per kilowatt and now they want 10.1 so sorry but I can do better. I called customer service and the budged down to 9.5 but based on 2,000 kwh that is still 9.9 per kwh in my usage range. I finally decided to go with trieagle and I guess we'll see. They have good reviews so I'm optimistic.
Matt from Texas
June 7th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great service and website, but expensive on renewal
Always had great customer service with Gexa. They answered the phone in a reasonable amount of time when I called and were generally friendly. The website was also very easy to navigate. I just had a hard time finding a plan that was competitive after my intial contract ran out. Would love to have stayed with them.
Ky from Texas
March 25th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa would rather lose you than give you a good renewal product.
Well, I thought I had found a company to stick with. Easy sign-up, great rates, auto billing and online account access was a breeze. But, when renewal time comes around, the specific plans they offer you are nowhere near your current plan. I expected my plan to go up, but even the best renewal plan was double my current plan based on my 12 months of usage. Isn't it easier to keep a customer than replace a customer??? Can't you just give me a plan that you're offering new customers? If not, I switch, and that's what I ended up doing. You aren't like Spectrum or AT&T - there's plenty of competition and you can't just double the rates without someone noticing. Doesn't make sense to just hope you get someone to renew at a doubled rate and then deal with the complaints, reviews, bad references, etc. Why not just give your existing customers a decent renewal rate and not have to compete as hard for new ones?
djo111 from Texas
March 21st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Electricity Provider
I "signed-up" with Gexa Energy. They contacted my previous "electric bill sender" and made my transfer to Gexa painless and hassle free. The business transaction was as it should be. It's difficult to give a superior ratting when things happen as they should. Note; I did highly recommend.
Gary Robinson from Texas
May 15th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
So far so good
I have only been a customer of Gexa for a few months but so far I am happy with my rate and service. The bill pay website has frustrated me both times as the links to pay have caused me to have to login more than one time per visit. My original start up date was delayed thru what was explained to me by Customer Service as a fault of the local provider but eventually I was switched after about a week's delay. I am waiting for my plan promotions to kick in as well.
Jewels from Texas
June 5th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Ok For Now
We had no negative issues with out service from Gexa. While we will continue to shop for the best price, we would have no problem using or recommending Gexa
NBA from Texas
July 5th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Review of Gexa Energy Contract Experience
Very good service and the best rate to start. The renewal rate is not good and virtually doubled the starting rate. Our renewal will be with another provider.
Steve Stone from Texas
July 25th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I love Gexa but prices are much higher this year
I had a great "new customer" rate last year but this year it isnt so good.. Im going with another company mid September to get their new customer deals... Love Gexa but gotta go where the rates are lower. I dont understand why these companies dont value loyalty and give old customers the same prices as the new customers get. I guess thats why I shop and change almost every year. Ill probably see Gexa again in 2 to 3 years...My next door neighbor who is 89 years old goes with whichever company I choose so he will be changing also...
Jim from Texas
August 14th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No complaints so far, but pricy!
Everything great, but a little steep price when bill arrives.
J from Texas
August 29th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
not much extra...
Reliant emails you a weekly report on your power usage that includes hourly use graph & monthly bill estimate. excellent tools and not difficult to compile with SmartMeters. Gexa literally does nothing but send you a monthly bill. good rate but no tempting promotions.
Gexa = meh from Texas
August 31st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Low Income Customer receives Disconnect Notices every month
I had to apply with a Charity to be able to keep Gexa from Disconnecting my service
Della Johnson from Texas
September 21st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Deceptive Marketing
I choose Gexa due to the fact they were advertising a 8.5Kw pricing which is what I signed up for. What was not explained in the marketing material that was for only those users who were under 1000Kw monthly. Instead I received a bill for 12.5kw for the month. When I called to inquire as to billing issue, I was told because I had exceed the monthly usage I had to pay the higher rate. I then asked to find a better rate, and was provided a better rate, I asked that it be applied to the currently billing period which was denied. So I end up paying 2 periods at 12.5kw when this was not what I thought I had signed up for nor able to change.
Mike S from Texas
October 2nd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Rate
THe rate quoted when ordering was lower than rate Gexa is showing on my rate. Not pleased
Kurt from Texas
October 7th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa 8 month plan
The first full month of January I'm paying $151 for 1546 kw hours. I'm afraid to see what it will be like when it gets hot again! I'm glad I only chose the 8 month plan. I won't be renewing with Gexa.
$81.63 for power usage.
$69.13 for delivery charges.
Mike from Texas
January 27th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Misleading Prices
After reviewing so many providers I settled with Gexa based on the average price per kwh. It turns out Gexa was the only one I reviewed that did not include the additional fees into their average cost therefore causing my first bill to be $150 more than what I paid the previous month with my old provider. I called Gexa and they moved me to a new plan that fit my budget better but I still owed that large bill and had I known this at the start I would not have picked Gexa as my provider. Now I'm stuck for a year.
Be Cautious of the Displayed Rates! from Texas
July 1st, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Review
Everything has been a good experience
J. Powers from Texas
July 8th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Fantastic for a new customer, but only if you plan to change providers afterwards
Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Not even worth signing up unless you're planning on living somewhere through one plan contract only.
Nathan B. from Texas
July 22nd, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Confusing, misleading; welcome to America
Switched to Gexa, fact sheet says one price, we got billed another, so many fees, fact sheet said I believe 8.3 but we got billed 10.96, odd
3 people care: No Bod Ee from Texas
August 4th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
your phone service
SUCKS. do you people ever act like a customer and phone in to experience what us customers have to go thru? I think not. I kept getting looped around to the same places. all I had was a simple question, and it took like 30 min, by which time I had figured it out. but that was probably what you people wanted, right? loop them suckers around till they give up and quit bothering you.
lecatpuke from Texas
August 13th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa Energy
N/A
Gexa Energy from Texas
August 27th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Plans
Wish I would have chosen a different plan! I didnt use enough electricity this month. Was charged $40 more because of it.
JR from Texas
November 6th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Its ok
Customer service is good and the experience was good but prices are too high for me. I was paying a lot monthly bill with frontier and made the mistake to switch to gexa. Im back with frontier. I lost a lot of money for a year but guess i should have done better plan.
Fran from Texas
December 4th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Not recommended for low consumption
The website and the payment methods are easy but the rate is quite high if you don't really consume
David from Texas
January 13th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Much MUCH higher cost than estimated
I took my time to understand how all the charges are calculated and still Gexa got me. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. 6 months now and consistently half the monthly cost.
Round Rock Homeowner from Texas
April 21st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa Energy
No problems with service nor billing.
Gexa Energy from Texas
May 10th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Ho hum
Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? Feel like Im being ripped off....
Initially service was tremendous but as with most things the luster wears off.. riding out my contract and then leaving! Never had issues with Stream Energy! Never shouldve left..
Chris from Texas
May 16th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
2-3 Star Reviews: 60 (15%)
Lied About Late Fees!
I sent my bills to Gexa religiously on time for years, and suddenly they started charging me late fees, saying my bill never came in on time. Well, I was sending out my bills well ahead of the due date regularly. They said it most be a postal issue, and they kept charging me. I've switched providers. Don't trust them.
Brian from Texas
May 27th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa review
Horrible experience. Online bill pay was the worst, had to use bill matrix (3.95 fee) or paypal. Paypal could take days to go through, if the payment was late by a day, they would have you disconnected immediately. No grace period. No online account management. I had to wait until I got my bill, have my paypal account funded already, send payment immediately or it would get cut off. I had it cut off several times due to being out of town when mail arrived. All of my other bills I can log in to check my balance and pay. Not here. Good luck getting customer support too. Finally switched to Reliant.
manny from Texas
January 12th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
STAY AWAY from GEXA - from a 7+ years' customer
Started off with them over 7 years ago. Just switching away after my contract ended. GEXA's rates, their customer service and choices have noticeably deteriorated over time. Definitely NOT a TOP PICK for me any more. STAY AWAY
AJ from Texas
September 7th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Renewal Rates Outrageous
I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they are not as interested in retaining their customers long term as acquiring new ones, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.
A.Carrolla from Texas
May 5th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
no reason to stay
Have been with Gexa for years but the last increase in rates seems unreasonable. As with so many companies the new customer rates are great but it seems the longer you're with them the higher your rates and just give me the best price don't make me search for promotion codes. Looking for someone else.
current customer from Texas
July 10th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Ok but they do not want loyal customers
I have been with Gexa for the past year and have no complaints, until it came time to renew my rate plan. I currently pay 7.8 cents per kWh, when I went to check the "great renewal rates" they are quoting me 10.4 cents per kWh! However, go to powertochoose.org and they are offering 8.2 cents per kWh for12 months! So I called up Gexa to see what the deal was and they tell me that rate was only for new customers, the best rate they could offer me (a good existing customer) was 9.9 cents per kWh! Oh and did I want to accept that rate and sign up for 12 months now? I litterally laughed at that. This is not new, and not just GEXA, in fact I end up switching electric companies every year just to get a decent rate. Personally I have been switching back and forth each year between GEXA and AMIGO for this very reason. When switching electric companies is one of the easiest things you can do, I just think it is ridiculous that these companies try to blatently screw their existing good customers. I suppose there is a percentage of customers who will not shop around but really? So as a good reliable customer we are going to reward you by increasing your rate by over 20%, but some clown we don't even know will get the substantially lower rate. Get with it guys if anything, proven loyal customers should get even better rates. So until they figure this out, customers are going to be easy come, easy go.
Eric Michel from Texas
July 10th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Lost me as customer!
Good for new customers but not for loyal ones who have been around a while. Just got renewal after 2 yr contract - from 9.1 to 10.6 - poor business decision just to raise revenue but lose customers. Went to Bounce and hope I am right to choose them - got 8.9 rate with Terrific 12 plan - going paperless to go from 9.1 to 8.9 and got Visa gift card for $25. Sad to leave Gexa since I've been with them for so long, at least 4 years, but raising my rate that high is not right.
Sam Courtney from Texas
August 12th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Ten years down the drain, oviously dont want me as a customer...
I have been with Gexa for ten years now. It was always great. I have turned lots of friends and family on to them over the years. This is the first year they did not offer anything for existing customers. no retention department. The lady was actually rude to the point of fine go some where else. I think it is more disappointing that they would do this to loyal customers.
Chris from Texas
January 28th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Unless You Enjoy Billing Hassles, Stay Away!
Don't know what is going on with the billing procedures for this company, but I have been a customer for seven months and have had to call Customer Service (and ask for Supervisor Intervention) on four occasions. For some unknown reason, the Auto Payment system is totally FUBAR (look it up.) I've had active working credit cards on file and have even changed preference from Discover to Visa to no avail. Getting a disconnect notice AFTER having successfully paid you bill is somewhat stressful. You might very well be seduced by their low rates, but be forewarned that your experience will (probably) not be unremarkable.
Gordon from Texas
April 6th, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Beware Billing Cycles for Plans with a Minimum
I signed up with Gexa last year. It was easy and the plan looked good, but I missed the monthly minimum. My fault, not theirs. My complaint is how they use billing cycle placement to get extra monthly fees. So I signed-up in September, and should have easily covered the minimum, but they set my billing cycle such that I was a few days away from the minimum usage. No place was it indicated what my billing cycle date would be, so I had no idea my usage would be below the minimum. It was a hbigh usage month! I called, and Gexa said, they would refund the fee if it was less than 15 days of billing...yeah right. Well planned Gexa. Then on the final, I got billed the monthly fee again for being 1 day over the billing cycle date. Called again, but sorry customer, Gexa couldn't care less - no refund.
Chuck G from Texas
September 29th, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customer Service Is Lacking
I'm ending my time with Gexa. I find the reps rude whenever I have an issue. They remind me of the IRS or bill collectors. Why so angry? Why so rude? When will energy companies realize that a little customer satisfaction goes a long way? I am willing to pay just a little bit more at another company not to have to deal with jerks.
Anne from Texas
June 3rd, 2016
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
More expensive than most
I called to renew with Gexa, whose month-to-month was 3x higher than the deal I had been on in a contract. When I asked for a better rate, all they could offer me were a variety of single rate contracts applicable only if I kept my electricity within a parameter of 500kw, 1000kw, or 2000kw. Outside of any of those usages there is an automatic $9 charge and the overage or underusage rate was twice or three times as high. I don't use the same electricity year round, having both a gas and electric home. That won't work for me (and I wonder how many others like me). I think what pushed me over the edge was their use of the words, "we CATER to people who keep their electricity within certain kilowatts". Cater? Like they were valet in a high rise penthouse and I was a resident. It's 3rd party electric service. What a spin! In truth, if your usage doesn't fit what they set up for their monetary benefit, obviously, then you're gonna get gouged. Gexa rates are both too high for my budget and higher than many other service companies. They are unwilling to offer workable rates. I refuse to "cater" to companies willing to change the facts and meanings to part me with my money. I have been with Gexa before and found this to be true even then. Don't allow them to head fake you with qualifiers for a service you can get from any number of companies. Shop around before you buy the marketing tactics and spend more than you need to.
Laurie from Texas
August 3rd, 2016
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Read the fact sheet carefully
Contrary to my experience over the years with other providers, the price/kwh as displayed on the Power to Choose website didn't turn out to be the average price I was billed. My billing was actually more than 30% higher. My fault because I was careless about reading the fact sheet, but I feel like I was gamed and will never use Gexa again.
No! from Texas
August 4th, 2017
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Horrible experience with Gexa Billing
Based on my experience with Billing & Account Management at Gexa Energy, I will recommend AGAINST using their services. My 6-month plan was to terminate 8/31. I confirmed cancellation of the plan online on 8/17. At the time my plan was to cancel (8/30) Hurricane Harvey was hitting Houston and I was unable to follow up on the cancellation. Since I didn't CALL to cancel my plan, they did not honor the cancellation, and I was charged up until 10/16 when they finally terminated my plan. In this time, I spoke to representatives over the phone on 4 occasions, each lasting more than 25 minutes as I repeated the same information each time and they placed me on holds and transfers, etc. They refused to adjust my billing for the period of time before I spoke to someone over the phone, and thus I was charged for 1 month of services during which time I was not residing in the apartment. The bill was double that of my highest bill during actual usage.
I will note that use of the electricity services themselves were fine and costs were low on a 6-month new user plan.
Rachel from Texas
October 18th, 2017
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Poor customer service
I called customer service to change my due date from 10th to the 15th, when I get paid. They told me they could not do it. Asked for a supervisor and got the same answer. Previous electric companies like Cirro, were more than willing to do this. Now, I have had to pay a late charge every month! Will not renew with this company again.
Dissatisfied in Red Oak from Texas
February 3rd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Not really different from other companies
Sounds better than it is
Herbert from Texas
April 8th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Time to switch
All of the good deals are for new customers. Renewing customers don't fare so well!
Ouch ! from Texas
April 11th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Beware of advertised price
I signed up with Gexa because they advertised a price of 5.9 cents for a one year contract. I got my first full bill and the price I'm paying is 9.5 cents kwh. Now I'm stuck with this rate for one year. It would be nice if Gexa advertised the real price and not try to trick consumers with a false advertised price. Beware. I won't use them again.
Price not as advertised from Texas
April 19th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Not happy
The service is good but the pricing is not.
Brenda Villeda from Texas
May 23rd, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Billing issues already--just 3 month into my plan. Don't trust their auto pay
Don't trust their autopay even if you get a conformation that you are now enrolled. Their plans are impossible to figure out. while they give you 45 to 60 days to chage for free, you barely get one full bully cycle to make a good determination.
I'll pay more next time for high reviews with billing, and price/plans
MJB9 from Texas
June 6th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
ratings
My bill runs about 150.00 to 200.00 a month more than last provider.
Mel Lene from Texas
July 11th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Too Expensive
For one month my bill is $553.00. I have NEVER in my life had a bill with any electric company that charges this much for one month. I am canceling this agreement and looking for a more reasonable energy company. I had another home about the same size as the one I am in now, and the bill was less than 1/3 the cost of this one. I'm done with GEXA. Shopping for another company.
Not Happy with Gexa from Texas
July 16th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
GEXA Promotion wasn't really honored when given to me
I changed from Amigo Energy to GEXA based on a promotion that they had advertised. hey were going to give me a flat rate for energy provided to my home. I was surprised when I received the light bill! The rate I received was not what was discussed and agreed upon. I called to let them know this was no way or no how to do business. Thankfully the young Hispanic lady I talked with went to her supervisor and said they would give me a fixed rate for 12 months. That will start next month. I will see if they hold true to their word. Thank You!
No from Texas
July 31st, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Wont Sign-Up Again
This was my second go-round with Gena and I was very happy until the Houston temps soared! First, I know I didnt sign up for a 12-month plan but thats what I told I was listed to have so I couldnt change without a long costly dispute and cancellation fees! Customer service rep was nice but inexperienced and script-stricken! Told them I needed time to pay the huge amount that wasnt expected but they gave no real options to avoid disconnection. Usage alert emails used to help in managing the bills to keep my costs down, but those were VERY inconsistent with Gexa.
Gexa isnt a horrible company, theyre just sticking to the current billing trends which are truly designed to take advantage of customers so that companies get higher profits! Gexa like others could easily stick to a straight-forward, flat rate pricing model, but their tiered model that stacks rates on monthly fluctuating kW usage is very hard for most people to understand, let alone calculate if you either dont keep up with all your usage history info from month-to-month/year-to-year OR if you dont have a crystal ball.
Last but not least, companies like Gexa should allow people who clearly say they have trouble paying their bill to switch plans to get a break or end the contract early without a hefty fee because if theres no way to get their bill down to a reasonable amount they can pay, why charge them a cancellation fee just to weasel them into paying the exorbitant costs!!
Looking back its my fault for choosing Gexa because Ive always known that the companies who pay for tv ads arent EVER really concerned with anything except profits.
DoubleR from Texas
September 16th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Rate
THe rate quoted when ordering was lower than rate Gexa is showing on my rate. Not pleased
Kurt from Texas
October 7th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Offer...bait and switch
I received emailing offering ME the new rate. I was rejected because the a cvount we have is in my husband's name. I received the OFFER of a lower kilowatt hour and then offer denied to me. We are seniors on a FIXED income and would like the OFFER extended to ME. I feel a bit and switch!!! Help me please. Look forward to a prompt response.
Bait and switch! from Texas
October 9th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Too expensive
Much higher bill than I expected
Lee R Beeson from Texas
November 19th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Horrible experience with GEXA
I signed up for a low kilowatt rate and they placed me in a month to month plan. Took several months to get it resolved. The new rate is higher then what I signed up for. I get a 100 credit when I stay below 1500 kilowatts each month. I've noticed GEXA is not consistent in the number of days each month the take a reading from my meter. For example this months cycle is 33 days. Which makes it more difficult to stay under 1500 for the month. Below is the response when I inquired about a 33 day cycle.
Good Afternoon,
Thank you for contacting Gexa Energy. In response to your inquiry, unfortunately, we are unable to determine the last day of each billing cycle. Oncor energy meter reads can range between 28-33 days each billing period. We apologize for the inconvenience.
If you have any additional questions, please call Gexa Energy Customer Care at 713-961-9399, or call us toll-free at 1-866-961-9399, Monday - Friday from 7:00 a.m. - 8:00 p.m., and Saturday from 8:00 a.m. - 2:00 p.m., and allow one of our customer care representatives to assist you. Thank you for being a Gexa Energy customer. We appreciate your business.
Sincerely,
Gexa Energy Customer Care
Joe Reyes from Texas
December 18th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa 8 month plan
The first full month of January I'm paying $151 for 1546 kw hours. I'm afraid to see what it will be like when it gets hot again! I'm glad I only chose the 8 month plan. I won't be renewing with Gexa.
$81.63 for power usage.
$69.13 for delivery charges.
Mike from Texas
January 27th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Screwed me at the end
I always recommended and sent many people to them. I moved after 5 years with them, I called weeks in advance. They didn't offer service in my area. I requested a total bill and paid a week after moving out giving time to get all my electricity together. After a few months, I was just playing around I wanted to see if maybe they were branching out because I liked them so much. They put more money didn't tell me stating they sent me the bill. I MOVED... they knew this. I was so upset. I worked so hard on my credit. they didn't show any concern. the bill was posted a few months after the last one I paid even, not even directly the next month. what kind of shady crap is that. So upset and disappointed. Never late, never a bad customer.
Stabbed at the end. from Texas
March 13th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
my review
at first i thought it was a great rate.first bill reasonable and affordable.second bill way too high.
mesha Williams from Texas
March 17th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No electricity for two days now
After new enrollment and deposit paid I was told electricity would be on that day or at the latest the next day. Next day no electricity and after waiting 1hr+ on the phone was told that I needed documents sent in.(lease agreement) I was not made aware of this prior to me calling in any type of way. Then was told it may take 3-5 days to get documents verified.
Tlue from Texas
May 7th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
HIdden Billing Late Payment Notices
I asked for a service transference and I was told I would be billed all at once from the old location. I got a bill for the old location and payed it on time. However there was another bill no one told me about, it did not show on the portal as the account location had been already closed. The transference was done in May, More than a month later I get a late payment notice. This is not right. Their customer service people should told me about the last cycle billing.
Garcia from Texas
June 24th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Confusing rates
First time paying mor than 370.00 on electricity!!!Looking for something less expensive.
Angelica from Texas
July 9th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Fantastic for a new customer, but only if you plan to change providers afterwards
Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Not even worth signing up unless you're planning on living somewhere through one plan contract only.
Nathan B. from Texas
July 22nd, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
12 guaranteed!!
I could have been sure I was quoted a better price than what I am being charged!! The price is about 2 cents higher than what I was quoted!!
Garry Mcmichael from Texas
July 26th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gexa average billing is not customer friendly
My plan with Gexa started and temperatures quickly got hot. They raised my average billing to $350 and kept it that way for a year, accumulating a surplus of $1,000 for themselves. Other companies do a rolling average. I'm 67 yrs old and have had average billing my entire life. Never had this happen before.
Laure from Texas
July 30th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Bait and Switch
I switched from Reliant to Gexa and my bill doubled. They advertized 6.5 cents and they are billing me 10.1 cents. Bait and switch. I am stuck with them for two years, but I will write a bad review every month.
Gene R from Texas
August 1st, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Adequate variety of Plans if you can figure them out!
I have data from Texas Smart meter back to 2014 and I should have reviewed the rate Plan with Gexa more in-depth than I did when signing up with them a few months ago. In the 10 years, I have lived in my home, I have never had a bill over $216. Yet, with the tiered structure for this 24-month plan through Gexa, my July plan is $460. This is outrageous.
It is, of course, my fault but I would think the Regulatory commission would do more to simplify the detail when selection just as they do during a mortgage signing with truth-in-lending chart. I review that when I signed up and it appears my rates would be lower with Gexa than previously with Bounce.
I have a $295 change fee but do not care in ever doing business with Gexa again. I plan to call them Monday to see if I can switch to another Gexa plan without a change fee. I am not expecting that to be the case and plan to move to another company like 4Change or Constellation or even DirectEnergy.
Gary from Texas
August 10th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customer Service doesn't appear to exist
I have yet to hear from an agent from Gexa its been over an hour+ on the phone, trying to cancel my plan because I am moving cities and therefore out of service area. You can only cancel your plan through customer service which doesn't appear to exist right now. Having worked in customer service, I am appalled. Having dealt with all the other shenanigans that involve moving 200+ mi away, I didn't think this would be the most aggravating process. I've been a customer for almost 2 years--no issues. As soon as I actually need to talk to someone (based on their policy of being UNABLE to cancel service online) they're not there to pick up the phone. I've spoken with an agent thats not this broker company and they've said they keep getting complaints that no one's been picking up the phone since yesterday (Monday).
beemo from Texas
September 24th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Horrible
I have been with gexa for years and recently had a horrible experience. Was informed I was locked in at 7.8c per kWh only to find out it was 13.71c per kwh. I have been waiting on hold for over an hour to speak with someone. The operator gives you the option to press 1 so an available rep can call you back but it NEVER works so you are stuck waiting on the phone still. Gexa was so good for years but highly disappointed. I got an email saying I may be charged $295 to cancel but was told my fee would be waved if i chose to terminate by a representative a few days back. We shall see when someone FINALLY answers.
C from Texas
September 28th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Rates
My bill has never been higher except with Griddy. The Delivery charges are ridiculous.
Shari Brown from Texas
October 18th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very Poor Customer Service
I signed up for auto-pay as soon as I signed up for the service. So far, I've received 2 disconnection notices, one for each of the months I've received a bill. Neither month did they attempt to take the payment via auto-pay. I was told the first time that it was a partial month and I accepted that. I called the second time and was told it's my fault, remove the auto-pay and reenter it. I asked to speak with a manager, but was told they were too busy.
Poor Customer Service from Texas
October 29th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Sky high prices
I switched to Gexa thinking I would save money but my bill doubled! Literally double. I was especially surprised because I switched to Gexa September, after the hot summer months. I was rarely using air-conditioning compared to my use during summertime, so I'm not sure how I managed to rack up such high bills. I'll never use them again.
L from Texas
November 11th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Plans are great, but heaven help you if you are late with your bill.
The Gexa grinch is showing up at my house for Christmas this year. I am a mere 4 days late with my payment due the way my pay periods fell this time, and Gexa wasting no time whatsoever has already issued a disconnect order. Every other electric provider would let you slide up to a month if you needed, but Gexa is unwilling to budge. I deeply regret jumping on board with them for the low costs.. The low costs are great, and the customer service people are okay, but they are being limited harshly on how flexible they can be by their company policies. I wish it wasn't this way, but it is what I have to deal with while this contract runs out.
BigD from Texas
December 10th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Cheapest electrical available but you get what you pay for.
Like so many others I'm struggling with my budget and trying to make ends meet this often means that due dates on bills have to slide. This I am 50 plus years old now and in my entire life I have never known an electric provider there won't 1st issue you await warning and then 30 days later issue you a disconnect notice. I have noticed with Jackson energy if you were just 2 days late with your payment they issue a disconnect notice. The good thing is they're finally sending it correctly the bed thing is these idiots turn me off the Day After Christmas without proper notice. I am now one day late with my Jan bill and they have issued a disconnect notice even though they agreed I would pay this Friday when I get paid. Unless you are flush with ready funds to pay them on time 100% and remember to do so avoid this company like the plague...
Big Hoss from Texas
January 7th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Run Away DO NOT Sign up
First of all be aware that the price advertised does not include your electricity delivery change. This means that when they are advertising a 8cent per kwh charge you actually end up paying about 14 cent per kwh plus other fixed charges. I am currently trying to get out of this scam.
Current Customer from Texas
February 13th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Somehow I just barely miss the rebate amount most months
I'm seeing a pattern where, the last week of my billing cycle, the Energy Insights usage tracker "mysterily" quits updating. I get a $50 credit if my usage is between 500-1000 kwh. Last month, it was 486 kwh, so my bill was $90 instead of $40. The few months before that were around 460. This month it is 476 kwh with 2 or 3 days left and the tracker quit updating. I can't wait until my contract runs out and I have to power to choose a different provider!!!!
Texas User from Texas
April 15th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Much MUCH higher cost than estimated
I took my time to understand how all the charges are calculated and still Gexa got me. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. 6 months now and consistently half the monthly cost.
Round Rock Homeowner from Texas
April 21st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Lies!!!
When I signed up I was told one thing on kilowatts and it was a lie its actually more and for this when I have the time I will be moving my services I dont car about paying the fee.
Daniel Nuncio from Texas
April 26th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Just not a great company
I went with them because I thought it was the cheapest. Turns out the $40 off if you reach 500 Kwh is not actually cheap (1 bedroom apartment commonly reached $80 where on my old plan was closer to $50/$60 for the same place). But that is on me for choosing that plan. When I moved they tried to charge me for leaving the contract early despite the move (other companies just ask for a forwarding address and that is it - I have never had an issue with a different company). The customer service is just a pain. I have been emailing for weeks (after calling twice waiting over an hour each time to get this taken care of) to just get them to correct the new address. They wrote the state twice (once right between the main address) and wrote the city twice two different ways. It was not some tragic horrible experience but there are so many choices for electricity, why bother with one that is this much of a hassel. I am glad to no longer be a customer. Oh, and I moved out on a Saturday and since they are not open on the weekend I couldn't have service disconnected until Tuesday. Although a week prior I had an email that they asked what day I wanted to be disconnected - they just never did it. So I was paying the electricity after I moved out which is frustrating.
AE from Texas
May 21st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Ruthless Commerciality
PLEASE READ THIS ENTIRE REVIEW BEFORE SELECTING GEXA AS YOUR ELECTRICITY PROVIDER!
Last week, after regularly paying my bills throughout my contract to date, during the height of the COVID-19 pandemic, with a 6-year-old diabetic child at home dependent on refrigerated insulin, Gexa cut off my electricity for missing a payment by 17 days. Do I deny missing the payment? No. Was I sufficiently warned of the impending potential disaster? No. Here is the time table.
My payment was due May 15, 2020 (I freely admit I missed the payment as a result of an oversight on my part). On May 19, 2020 Gexa noted as mailed to me a DISCONNECTION NOTICE stating they would disconnect my electricity on the first business day on or after May 29, 2020. A disconnection notice generated four days after the payment was due; a huge red flag of customer service driven my mercenary corporate policies. The notice arrived at my home on Monday, May 25, 2020. Blissfully unaware of the impending disaster, I waited to open the letter until my normal bill paying Saturday which was May 30, 2020. As Friday, May 29, 2020 was a business day and my electricity was still running, it was clearly apparent Gexa had not followed the terms of their notice and had humanely taken into account the worldwide disruption precipitated by COVID-19 and was giving me some slack. MAN, WAS I WRONG! On that Saturday AM I scheduled a payment in full to be sent June 1, 2020 and received by Gexa on June 3, 2020 (per my bank, which is solidly reliable). On Monday, June 1, 2020, Gexa cut off my electricity. Ten business days after my payment due date slightly over two weeks! UNBELIEVABLE!
My child, thankfully, never realized the potential danger. However, the damage was done. The ruthless commerciality of Gexa, for the sake of $122.97, had HAD put my childs life at risk.
A one-star review is too high for Gexa.
Harry McMahon from Texas
June 3rd, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customer Service???
I just called Gexa to get pricing if I stayed with them beyond my service plan. The automated voice message said it was an estimated 20 minute wait, but I could retain my place in the que and receive a return call, so I did. It took an hour for the return call, then I was placed on hold for 33 minutes before I hung up.
Horrible Customer Service from Texas
June 30th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I think their plan is a bit unethical
I just signed up for Gexa. Supposed to be very cheap. For about 1200 sq ft, my first summer bill was $151.00 and my second one was $375.00!! Ouch! So the plan I have takes off $100.00 if you use between 1000-2000 kw. I used 2063.. so yes, that was over 2000. But this is July, and instead of a mont to month cycle, they used 33 days this cycle. Its up to them if they want to use anywhere from 28 days to 33 days. Beware of this. I just believe it is unethical when they can use fluctuations of the amount of days. I did call and questioned this and they gave me $25.00 off. The customer service rep talked very fast was very hard to understand. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. So funny when you call to set up service, you get to talk to an easy to understand American.. but once youre under contract!! Its so very frustrating!! And its amazing how vivid 19 effects the service of every company! My rant!!
Mary Berggren from Texas
July 29th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
From plan to Month to Month a 2.7 % increase!!!
I was on a plan and my bill was $127 for 1995 kwh. Next month BAM for LESS kwh 1919, I was charged over $344!!!!! ROBBERY!! Bend over! So that's how you treat your customers during a pandemic.
sgytex from Texas
August 7th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Too many fees. Not happy
Too many fees.
Not so happy from Texas
September 1st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
do not use
customer service left me on hold for over an hour.
robert from Texas
September 2nd, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
DO NOT USE BUDGET BILLING
For the love of God do not sign up for budget billing youre basically using Gexa like a credit card and only paying a little amount of your actual bill if you stay within your kilowatts. So they keep that remaining balance only to charge you the second you shut off service. We were forced to move back home (Florida) when my office in Houston closed. I woke up to an email that my checking account was -$500 I check it and find that Gexa decided to take out what I owed them which was $800. After being on the phone with their customer service I got a sweet paper check for $100 for the confusion on how budget billing worked. ITS A SCAM. DO NOT USE IT.
Chris from Texas
January 4th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good Service Until You Deal With Customer Service
Set up was easy. I used a third party that was able to show the difference in price based on my needs and situation. I looked at reviews at the time both good and bad. The bad reviews were about customer service which I thought was subjective and situational. That was until I had to deal with customer service. I was moving to a new area where they could not provide service. When taking to their agents, I felt like I was talking to those guys that are running a telephone scam. We agreed on the phone that I was moving out at the end of the month and that I would not be going to a month to month contract. Not only did they not turn my power off at the end of the month, I put me automatically in a month to month. I had not missed a bill up to this point. However, with all the emails involved in buying a new home for the first time, I missed my last bill with Gexa which caused them to turn off my power after 14 days into the new month during the COVID pandemic. Makes me wonder about others that could not afford to pay their bills. My new bill had charges for the last month, new month to month, and disconnection. I told them on the phone that I want my final bill to pay and be done with it. After disagreeing on whether or not I should pay for a reconnection fee in order to pay my bill, we agreed that I will pay my last month and the disconnection fee and they would rebate the month to month. Finally, they said that my last bill will be a zero balance. My last bills arrives with fees for the month to month time. With a different agent, they stated that the first agent was wrong even though that agent alleged talked a a supervisor. However, this agent was going to rebate $25 for my inconvenience. This turned out to be a lie as the agent never rebated the $25. So I paid the amount as my time is more important and the cost was too small to deal with in court. Last thought, customer service will do whatever it takes to get you off the phone to include lying to you. Where I saved two dollars a month for the year over another plan for a total of $24, I paid just over $75 in unnecessary charges in order to cancel my service. I only got the lower monthly price with them over other companies because of their veteran plan.
Mike from Texas
January 8th, 2021
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Dont do it!
The highest bill I have ever had in my life was from Gexa! $488.00 for a 1200 sq. Ft. House. And then after the cancellation fee my total was $765.00 I called a competitor and the told me my bill would have only been $200 if I was with them.
The most ridiculous bill ever! from Texas
February 7th, 2021
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1-2 Star Reviews: 239 (60%)
Watch your rate!
Gexa is an OK company as long as you watch your rate. You sign up for a low rate and then all of a sudden.. WHAM! your rate increases significantly. Now the thing is, if you call and dispute the rate, the cusotmer service folks will lower your rate (pretty much instantly). But what happens if you don't pay attention to your bill?
Maggie from Texas
May 26th, 2009
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GEXA BEWARE!!!!
I used Gexa as my provider in 2008. I moved into a new home and called and canceled my service with Gexa. They continued to charge me for 8 days during August(the hottest time of the year in Texas)while the next tenant did not have to pay. I paid for a perfect strangers electricity for 8 days. After many phone calls, a Gexa representative said they would correct it. They didn't, only sending collection notices. I had to pay or risk paying huge deposits for electricity. It's unfair what Gexa did. It's probably only about $80 worth of electricity, but it the idea of paying for something I didn't use.
BEWARE OF GEXA ENERGY!!!!!!!!!!!!
R Perry from Texas
August 10th, 2009
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Gexa is unethical
Try to find out who is in charge, and try to understand why they don't apply your payments timely. Then find yourself disconnnected, with a nearly perfect credit rating. Gexa refuses to accept standard electronic payments (ACH) transactions, then holds your checks for days to collect late fees and re-connect fees. They lack transparency, and are unethical in their cash recipts processes.
DiDi from Texas
December 8th, 2009
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A rip-off company, not deserve to exist
I had month-month plan with them. They increased my rate to 22 cents kw per hour during winter. When I find out and called them, they refused to change a different plan for me and continue to force me to pay 22 cents while market rate was around 12 cents. I tried to talk to their supervisor, but no help at all. A rip-off company, don't trust them.
Joseph from Texas
July 2nd, 2010
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Horrible customer service
I left Gexa Energy a few years ago. I got tired of the run around in paying my bill. If you want to pay on line, you have to pay a fee!! Where on earth do you have to do that these days?!? Then calling them? Get ready for a LONG wait. I am currently on hold for 20 min as I type this, and still have 17 calls ahead of me! And once you get ahold of them, be ready for a rude representative. Oh, and if you want to be called back by the next available agent, you won't ever get the call. I left them specifically because it was difficult to deal with them. I routinely sent in my payments on time, but they counted them as late, sent disconnect notices, ect. I will NEVER deal with GEXA again.
Corey Keller from Texas
July 20th, 2010
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HORRIBLE CUSTOMER SERVICE
I like how they will not take responsibility for their own errors. This is twice now that I have been told I did things incorrectly. Its funny how I do not work for them, but somehow I am able to apply my payment to the wrong account! (I only have 1 account with them). Step up and accept responsibility. I will not renew my contract with this company I have been with for 7yrs!
KGreen from Texas
July 18th, 2011
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Worst Customer Service. Like talking to a machine
I've been a Gexa customer for 5 years. There were instances where their
charges or perhaps reading were wrong but I've been patient. Calling and
correcting the billing was just a painful experience. Customer service is
amazingly ridiculous. The company don't care whether you're a loyal
customer or new. I requested for an additional service and was given a
commitment to have my service activated on certain date. When I call
again to confirm, I was shocked when i found out that the order was on
hold and still have to be processed. Now I don't have electricity and I have
10 months old baby.
PLEASE STAY AWAY FROM GEXA!
Allen A from Texas
July 22nd, 2011
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Horrible Customer Service!!
Even though Gexa has very low rates I would never again choose them for service! They have been very rude to me every time I call them and they send out threatening cancelation notices EVERY month even though we pay our bills on time. For example, this month the company records indicate that my account was credited for payment on August 29th, yet still I was sent a cancelation notice dated August 30th (recieved in mail September 6th). Again, this is just one example, it happens EVERY MONTH!! If I was not under contract with them I would leave. It is my advice to any wise Texan to choose someone else!
Tammy G from Texas
September 6th, 2011
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Gexa Sucks
These guys are sharks...
They made an accounting error on my favor in the amount of $200.00. 3 months later they discover the error. Their method of communicating with me was a disconnection notice and a demand for $200.00. This was in violation of PUC rules. I wrote the PUC and of course they investigated 2 months after the fact. The PUC is in the pocket of the companies and is pretty useless.
Gexa has horrible customer service, their business practices are suspect and their billings are impossible to figure out.
Sharks...stay away...
Deregulation in Texas has been a train wreck!
s hawes from Texas
February 11th, 2012
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HORRIBLE CUSTOMER SERVICE!
Great prices, but when they make a mistake by taking 3x the amount of your bill while you're trying to pay online instead of once....customer service has you call back several times only to tell you that they know it's their fault, but they can't refund charges. So; if you need $ in your account, call to make your paymeny; SCREW their online malfunctions!
Anonymous from Texas
February 13th, 2012
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Billing Dept is a nightmare
My company had several accounts with Gexa for several years and I paid via online banking during the entire time. Beginning last April their accounting dept became a nightmare. Every month I had to make a phone call as I would get disconnect notices to only find out the monies had all been applied to 1 account with a large credit while the others showed delinquent with late fees. The last straw was when they turned off our electricity to 7 of our accounts (when bill had been paid and I had been previously assured the credit from the other accounts would be allocated correctly). Then charged a disconnect & reconnect fee for the accounts when it was their processing error. I have since changed carriers.
Leslie Holcomb from Texas
February 22nd, 2012
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Misleading pricing
I have used six different power providers. Gexa is the only one that misled me regarding pricing. I thought I was getting a great deal, but it turned out to be just OK. Regardless, I am switching as soon as my contract expires.
John from Texas
March 1st, 2012
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changes rates
after three months the plan went much higher than when i started.
Karen from Texas
March 26th, 2012
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Never Again
I signed on with Gexa in 2005 at a flat 10 cent rate for my 2nd home in Texas. I made this my permanent home in 2007. I am completely at fault for being lazy and not reading emails so I can't blame them for adding minimum monthly fees and raising the rate through the roof. I can blame them for not calling me or notifying me when a payment was not received. I'm not talking 30 days late - I'm talking 7 days late. They turned me off. No courtesy notification whatsoever.
I was actually home at the time, heard a "CLUNK" and went downstairs (I'm in a condo). The guy from the electric company was still here! I asked what was going on, he said he had a turn off notice. I asked if I can pay him but NOPER, Gexa was the customer, resale, all that. $100 bucks and 4 hours later, the same guy was back to turn it on.
Again, I was "at fault" - but I honestly never had anyone ever turn me off for 7 days before. Dropped Gexa like a hot potato. Rotten, nasty customer service to boot.
Uncle Joey from Texas
May 30th, 2012
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Bad Customer Service & Rate Rip Off
BEWARE THESE GUYS ARE SCAM ARTISTS! I just received a bill on my empty small townhome that has 0 appliances in it for $172 coincidentally the month I cancel my plan with them that has 'no early termination fees'. This bill is 4 times higher than any bill I have received from them. Of course, they do nothing about it and if I want to dispute it I have to pay $125.99 fee to do so. I am so disappointed! Beware of Gexa, their rates are ok but once they catch you with this kind of stuff it becomes I rip off. Check out other more reliable companies with customer service priorities so you don't get sucked into this
Samantha from Texas
February 19th, 2013
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Worst company ever
The worst company ever... Horrible costumer service, your told one thing
Over the phone then you get something different in the mail.
I'm so glad my contract with them expired. I wouldn't never ever sign up with them even if they offer me free energy for a year, the lowest rate ever and more.
I rather pay more for electricity else where but definitely not with Gexa
Total nightmare since day one
Susan m from Texas
February 20th, 2013
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Complete lack of customer service
I have been trying to contact Gexa for over a week now, for no other reason than to pay my bill. I don't have my account number memorized, and I need that info to do so. Their automated phone service is broken; when you choose to be connected to a real person, it instead recycles you back to the beginning of the automated service. They do not respond to emails either; I have sent three this week alone and have yet to hear anything back. Stay away at all costs.
Jon Adamson from Texas
April 16th, 2013
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Low price, low quality
Had terrible experiences with Gexa. They charged me $20 because they said I didn't have enough funds in my bank account to cover my bill. I sent them my bank account documents (that were private and I should not have had to show them) that proved I had plenty of funds at the time I was charged to cover the bill. Even then, I had to keep calling and spent hours on the phone trying to get refunded. Customer service was just awful.
Erin from Texas
May 7th, 2013
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Disappointed
Customer service did not contact me about an autopay that didn't go through. But charged me for the following month as if nothing happened. One year later a collection agency posts info and drops my credit score by 77 points over $75 bill. Could've been handled differently.
James Hartsough from Texas
June 12th, 2013
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Beware of end of contract "promotions"
My first few years with Gexa was great. At the end of my contract, I started getting emails about how smart I would be to go with a new plan before my old one expired. Each of the links took me to sites that had higher rates than what you could get by going through the Gexa web site. After looking into other companies online, I found that Gexa rates were more than most and most of the advertising was for new users only. I spent weeks trying to get in touch with customer service. I ended up waiting for hours. Horrible service trying to renew. Horrible rates for renewal. Decided to switch.
Allen Aleshire from Texas
June 15th, 2013
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Goodbye Gexa!
I've been with Gexa for years and never had any issues...until now. I called to renew my plan and they priced me at 11.6! That is absolutely ridiculous. The representative on the phone was flat out rude and could have cared less. I would think you would want to retain your current customers but I guess not! I WILL be switching to another provider by the end of this month.
SHR from Texas
June 17th, 2013
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Rate Increase
I have been with Gexa for several years and have been extremely pleased with the rates and service until today. I called regarding a new contract and was told my rate would be increase by $.03. When I advised the rep this was higher than what was shown on the internet, I was told those rates were for new customers. Yet another company who does not appreciate loyalty. Off to find another electric company.
Lisa from Texas
July 9th, 2013
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Stay Away!
They messed up and charged me double for a bill that I had already paid 8 month earlier.
Cynthia from Texas
August 12th, 2013
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like a bad break up
When gexa and I first met, everything was magical... Low rates, great service, efficient web tools... When it came time to move, at the end of our full year service plan, we planned to bring gexa with us, but wanted gexa to match other low service rates in our area. Gexa could not compete. After we decided to terminate service with gexa, they jacked up our last bill (charging us the same amount as a full month for just 10 days of service,) cut us off from online service, charged us late fees during the time that they instructed us to wait for our final bill and further, refused to reread the kWh usage of the 10 days and then explained that payment extensions are only provided to current customers. It was obvious that gexa was a little bitter! Stay away from this service if you ever plan on moving! Now, time to figure out how to come up with $222 before gexa sends me to collections
kelley from Texas
September 3rd, 2013
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What a RIPOFF
Went with Gexa to try and save some money. Went with their average billing which increased every 2 months?!?!? When I called they told me I wasn't under contract and could leave. I finally did and they hit me with a $700 bill when I disputed the bill with the Texas PUC they turned me over to collections.
Paul from Texas
February 4th, 2014
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GEXA Sux!!
I would not recommend them. Tried them for a year and after that they try to screw you. Actually, I could have done better with several other companies for that 1 year than I did with GEXA.
Stay away from them. Too many other choices.
Anthony from Texas
March 20th, 2014
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Worst Experience with Gexa
I came to know about Gexa through internet. I had really bad experience with this company.They are irresponsible people I have ever seen.If you called to customer service, they will keep you on hold for long time and will come back to us with stupid answers. I am really frustrated with this company and I dont personally recommend this company.
Michael from Texas
May 28th, 2014
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Does Not Value There Customers
First let me say, it took almost 1 hr. to get in touch with someone at the Custormer Services number listed.
Signed on with Gexa inorder to save money. Although, I adjusted my start date for the 1st of the Month, so that bills were due by the 15th, they said it didn't matter. Was charged have a months bill on my first invoice due to AEP's billing cycle. Bill was then due by the 5th of each month. Customer service would not change the due date or cancel the contract so that I could find another provider. The only offer Rose at customer service offered was to input a cancellation date that would leave me without electrical service and would still charge me a cancellation fee.
C Perez from Texas
June 2nd, 2014
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Poor Customer Service
They give you a great introduction rate and when the term is over they want to double the rate. When I called they said there was nothing that they could do that it was the going renewal rate. Then I got a long speech on how their co. is one of the top fortune 500 co. and that they give a lot of better service than the other electric co. out there. All the while the guy wouldn't shut up long enough for me to even say anything. BEWARE! In three months, I had to set up automatic payments twice and it still didn't work, but going online I could pay the bill with the that card and it was in their system. Each time that you visit their web site I had to refresh several times. They don't have good customer service, they have aggravating service.
Joe Menton from Texas
June 6th, 2014
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BEWARE!!! DOUBLE MONTHLY BILL SEVERAL TIMES THROUGHOUT THE YEAR
Been with them for several years because of contract. EVERYONE told me that they will rip me off and send me a few bills in the same month and then say you didn't pay! I paid one bill of almost $400 then turned around and got another bill 8 days later for $300 so I cancelled paid in full my FINAL bill then I got ANOTHER final bill again. THIS IS THE WORST ELECTRIC COMPANY EVER!!!!! THEY WLL RIP YOU OFF AND TRY TO TAKE ALL YOUR MONEY.
NAY from Texas
June 17th, 2014
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Beware of this company! Do not use!!!
I signed up with Gexa due to a low introductory rate of 5.9 cents per kwh. After three months of service I was automatically switched to a month-to-month plan that shot my rate up to 13.5 cents per kwh! As a result my bill went from $110 to $230! I was never notified that the rate would jump this much from one month to another. I called customer service to see if they could adjust my bill and they refused to do anything. I disconnected my service and switched to another provider immediately. I have also filed a complaint with BBB and will never use this company as long as I live.
Ronnie Saada from Texas
August 25th, 2014
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Terrible.
I signed up for Gexa energy using one of their extremely low introductory rates off of powertochoose.org. I never received any paper correspondence at all. Never got a bill or even a welcome packet. I went online and signed up for the online account and I did get an email welcoming me to the online account. I was never notified of a bill being ready or due. I had to go online and pay the bill when I thought it was getting close. I checked this month and my rate had tripled. My normally ~$200 bill was closer to $500.
I called in to see what the deal was, and was told that they have been sending my bill to the house and I should have checked the bill for the contract expiration date. When I told them I have not received anything from them in the mail at all, the customer service rep told me (without any investigation) that I need to talk to the post office because he was certain they sent them. I guess the post office was selectively removing only the gexa energy correspondence since I get all of my other bills.
When I asked to renew and if the rate can be back dated, the rate they gave me was several cents higher than regular rates of most of the other companies. So don't be persuaded by the lower introductory rates, they will silently let your contract expire with no communication what so ever. Their normal rates are considerably higher than most companies which I assume is how they can afford to offer the lowest intro rates. It is also their policy not to back date the renewal. So they lure you in with low rates only to take advantage of you later.
My Advice: DO NOT USE GEXA. They do not take care of their existing customers in fact it's my opinion that they are actively trying to take advantage of their customers.
Brad from Texas
September 19th, 2014
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DISCONNECTION NOTICE??
After reading all the horrendous reviews about customer service for Gexa, I can only add another log to the fire. They disconnected me without notice. I mailed a check for my regular bill, but they failed to post it. I recieved the next month's bill showing a delinquent amount, but I figured the check for ththe prior monthy had crossed in the mail. Apparently that's not enough! Before the next billing cycle was over, the little man with the locks came and shut the power off. Not notice whatsoever. Customer Service is utterly non-existent. Voicemail Hell, with no ability whatsoever to talk to a live person to get power restored. After reading all the reviews, I think it's time to take these bastards to the woodshed and kick their butts out of Texas. Consumers should not have to put up with this. Those reviewers who rate this company highly are in La-la Land. Your turn in the barrel is coming, trust me.
Not Happy from Texas
September 23rd, 2014
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Waste time talking to customer service
Stay away from this company. I moved to another apartment and used other electricity company before the due date with Gexa. Later Gexa charged early termination fee. I called Gexa and tried to waive the early termination fee. They asked me to show the new lease agreement and new electricity carrier bill. I faxed them. However, they said they do not accept it. It wastes time to talk to them.
Pwang from Texas
May 26th, 2015
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Should have read some of these reviews earlier...
It might have saved us some hard-earned money and undue frustrations! We have been with Gexa for 3-4 years and haven't had too much trouble with them until recently, but honestly, we're pretty lazy about using our "power to choose" and tend to find a good rate with a decent company and just keep renewing the contract if there hasn't been any issues. Admittedly, we probably could have found a better deal and switched awhile ago, but out of convenience have continued to shovel money into Gexa's accounts. For years we have paid *ridiculous* amounts of money for a 1-bedroom apartment, but continued to pay, on time at that, without fail. This year, we moved from having an address in Houston to one in Pasadena and this is when all the troubles started! First, our bill is on a "fixed-rate" plan, but has been fluctuating by HUNDREDS of dollars each month. When we try to contact Customer Service it just frustrates us all the more! They are totally incompetent and extremely rude when trying to get them to explain WHY our bill went from the 120 range to 234 in one month when our plan is supposed to stay the same. Their explanation, which would make sense if it were true, is that the actual KWh usage fluctuates and will show different charges each month. That's perfectly understandable and legitimate, except they were claiming over 2000KWh was used, again, in a 1-BEDROOM APARTMENT! In what world did we use over 2000 KWh in a month! I would have had to have my A/C running at 60F, shining every light with a bulb, cooking with every single apparatus I own and open all the door and windows to cool the neighborhood off. I mean seriously, there's just no way. Not when our previous bill's usages averaged around 1400KWh. THEN - we received a "surprise" bill in June saying we had an IMMEDIATE balance of $365.64 due or they would shut the power off. We were completely confused because we had never missed a payment with them before and called crappy 'ol customer service again. The bill, they claimed, was one they supposedly forgot to bill us for from our last apartment, which we hadn't lived there for 10 months! We tried to get a further explanation, but the rude person on the phone kept making accusatory comments (i.e. "Well, it looks like you didn't pay your bill.." or " If the bill was paid you wouldn't be getting a notice...") and she wouldn't give us an exact date for when these charges incurred. The story kept changing and she couldn't even keep the month straight - one time it was an old bill for Sept. and the next statement she was talking about a bill in Oct. She couldn't (or wouldn't) tell us if it was one month's charge or two, only that it was for an apartment we hadn't lived in for almost a year. So in one month we paid them almost $600, but I feel that we are going to take the "oversight charge" to the PUC and dispute it. Our contract is up with them this month and we will DEFINITELY be changing providers this time. Now I'm concerned about the backlash from them for switching! They seem good, but I would not recommend. Anybody concerned about finances should probably look elsewhere...and read reviews before signing. I wish I would have.
TC from Texas
August 14th, 2015
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Unethical or Incompetent.
We were with Gexa four years and repeatedly had problems with budget/leveling billing. They consistently under billed for months and then would raise the monthly rate to an average which was way above what it should have been. I paid Gexa $899.00 for the final bill after switching to Energy Ogre. I filed a complaint with the Texas utility commission about Gexa's practices and I feel that they intentionally let your cumulative bill get high towards the end of your contract in hopes that you will not be able to pay an inflated amount and just stay with them. The end result is an unacceptable practice no matter what one believes was their reasoning.
Tim from Texas
December 9th, 2015
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BILLING ERRORS AND OVERCHARGES!
At the time my contract was up, the bill was lower. The bill remained lower for months and then I received BACK BILLING for hundreds of dollars billed at a rate almost TWICE the ESTABLISHED RATE. When I contacted customer service, the lady stated she couldnt do anything but would have another representative call me. I waited for days to receive a cryptic email (not the promised call) which did not address the billing errors and the overcharges.
I called the number and through two days of both email attempts and phone calls, I was never allowed to talk to a supervisor and only told that a supervisor had been emailed. The exact words of the only representative I was allowed to speak to were that he was only the messenger. I was offered a courtesy credit of less than half of the overcharges and a contract renewal. Obviously, all of my accounts are now established elsewhere.
The unethical practices demonstrated throughout the process included:
CONSISTENT BILLING ERRORS over the period of four months.
The company correcting the billing errors at a rate almost TWICE the ESTABLISHED RATE.
NEVER PROVIDED THE NAME AND CONTACT INFORMATION of the OBSCURE SUPERVISOR who was the only one who could make decisions.
Brief emails were the norm for attempting to make the situation go away rather than a discussion of the companys errors and an ethical means for correcting those errors.
A representative who was only the messenger by his own words, who felt the need to go on a rant about how he was not required to provide me information of what he discussed with his supervisor.
I was offered a SMALL DISCOUNT AS A COURTESY WITHOUT ANY STATEMENT OF THE TRUE INHERENT ERRORS COMPLETED OVER A PERIOD OF 4 MONTHS AND WAS TOLD TO PAY THE FULL BILL ANYWAY because that would take weeks.
I HIGHLY RECOMMEND AVOIDING THIS COMPANY AT ALL COSTS. I used them for years without a problem; however WHEN THERE IS A PROBLEM, EVEN IF IT IS THEIR FAULT, IT IS UNLIKELY THAT YOU WILL BE ABLE TO SPEAK WITH ANYONE WHO HAS THE CAPACITY TO MAKE A DECISION. There are clearly ONGOING UNETHICAL AND HIGHLY QUESTIONABLE PRACTICES within Gexa operations.
A Busch from Texas
December 16th, 2015
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Rip off!
Avoid this company like the plague. They hide their billing totals, lock you into a rate and when you get your bill, you'd swear power is being stolen or you're supplying the neighbors. Their customer service is a total joke. Their so called care representatives want to argue and try to strong arm you like they work for a loan shark.
I switched to TXU and let me say night and day difference. I was paying $400-500 in electric for my house (2700 sf) now my bike is $170 highest so far.
TXU customer service is top notch, they should put on a clinic for the jokers at Gexa. Can't believe anyone would rate Gexa above a 1. I'd give them zeros if possible.
Miguel Llamas from Texas
February 19th, 2016
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GEXA ENERGY DOUBLE WITHDRAWS FROM BANK ACCOUNT
GEXA ENERGY DOUBLE WITHDRAWS FROM BANK ACCOUNT
Attached you will find my GEXA Energy Billing Date Dec 19, 2015.
GEXA ENERGY has stolen $96.48 from me by DOUBLE withdraws $96.48 on 01/07/2016 and $96.48 on 01/11/2016 from my bank account and has failed to REFUND $96.48? When I contacted GEXA Energy, they refused to refund $96.48.
January 2016 double withdrawal
01/07/2016 External Withdrawal GEXA Energy / - ELECPAYMNT $96.48
01/11/2016 External Withdrawal GEXA Energy / - ELECPAYMNT $96.48
When will GEXA Energy REFUND $96.48 from January 2016? This is wrong. GEXA Energy is a scam. January 2016, my bill was $96.48 and GEXA Energy has ripped me off. They called me to argue they could take my $96.48 and multiply it times two. I do not want them calling and simply want $96.48 refunded. GEXA Energy has many complaints with BBB and PUC ripping off people.
Susan Long from Texas
April 14th, 2016
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They mistakenly charged my account $299
Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $299 fee in April that I had no idea about. I had to call in and deal with customer support trying to identify what this charge was. Turns out it was a mistake withdrawal from their end which was noted as a "deposit fee".
They said they would process a refund check for me. It's been 2 weeks. I called back in today and they said the check is now being processed and will be complete soon. Once the check processes, they will mail it to me.
So they can mistakenly charge me $299 instantly but it takes more than a month to refund that back to me? Yikes. As an apology for the inconvenience, their rep told me he can get me a lower rate... if I signed a contract extension with them hahahaha. That's their apology... what?
Never had this issue with any other electricity provider. Back to the drawing board on powertochoose.org
Andrew from Texas
May 17th, 2016
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More expensive than most
I called to renew with Gexa, whose month-to-month was 3x higher than the deal I had been on in a contract. When I asked for a better rate, all they could offer me were a variety of single rate contracts applicable only if I kept my electricity within a parameter of 500kw, 1000kw, or 2000kw. Outside of any of those usages there is an automatic $9 charge and the overage or underusage rate was twice or three times as high. I don't use the same electricity year round, having both a gas and electric home. That won't work for me (and I wonder how many others like me). I think what pushed me over the edge was their use of the words, "we CATER to people who keep their electricity within certain kilowatts". Cater? Like they were valet in a high rise penthouse and I was a resident. It's 3rd party electric service. What a spin! In truth, if your usage doesn't fit what they set up for their monetary benefit, obviously, then you're gonna get gouged. Gexa rates are both too high for my budget and higher than many other service companies. They are unwilling to offer workable rates. I refuse to "cater" to companies willing to change the facts and meanings to part me with my money. I have been with Gexa before and found this to be true even then. Don't allow them to head fake you with qualifiers for a service you can get from any number of companies. Shop around before you buy the marketing tactics and spend more than you need to.
Laurie from Texas
August 3rd, 2016
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0 Customer Service
DO NOT USE THIS COMPANY!!! Worst customer service I have EVER had the displeasure of dealing with. I have been trying for MONTHS to pay my final electric bill and I cant seem to find a single representative that is willing to assist me with this. You would think that they would want me to give them money, but it seems like they are more interested in ruining my credit. First of all, they shut down my online account so that I can no longer view any bills or make any payments online, and they chose to do this BEFORE sending me an email that my final bill was due. When I got this message, I tried to log in to view the amount due and make a payment, but my account was no longer active. So at this point, they have told me I owe money, but there was no mention of how much and they wouldnt let me pay online. I then tried to send an email through the website and received a message saying that the email was unable to be used at this time. I tried using the email 2-3 times per week over the first 2 months and kept getting the same message. I also tried contacting them via telephone using the number provided on the website. I have left countless voicemails with no response, and the ONE time I got someone on the phone, they transferred me to an automated message where I was supposed to be able to make a payment, but after entering my credit card information, the message said that my payment was unable to be processed at this time and it hung up on me. So now, after MONTHS of trying to resolve this issue, I received a voicemail that my balance was being sent to a collections agency. Of course when I called back to the number that left the voicemail, there was no answer and nobody ever responded to my voicemail that I left in response. For the amount of time that I have invested in this debacle, I feel that Gexa should be paying ME for wasting such an ungodly amount of my time. I am completely fed up and getting to a point where I am almost ready to just let my credit score tank before I give this company another dime of my hard earned money.
William from Texas
August 11th, 2016
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Due date moves.
Gexa Energy have a practice of moving the due date for my bill. I have a busy schedule and keep track of my bills with my Outlook calendar. I place a monthly recurring reminder for all of my bills. Gexa Energy change my bill date by as much as 7 days. They also make it impossible to schedule a payment in advance the way that all my other vendors do. This has the effect of generating late payment fees, very lucrative for Gexa I am sure. My contract is due for renewal in January. I will not be renewing after 15 years.
Edward from Texas
August 18th, 2016
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Gexa Rep Lied To Me During Renewal
Gexa rep lied to me when I renewed my contract last fall. The guy said he was saving me so much money and my average $$ per Kwh would be .06 cents. (I made notes during the call and glad I did) This month (one of the lowest usage months of the year) we used 2100 Kwh and my bill was $270. That's over .12 cents a Kwh. I called in and the CS rep said they calculated my average usage from 10/15 - 05/16 and it was 1800 Kwh, so they put me in the best plan for my usage during these months. I said DUH, those are the fall and winter months when I'm using gas and not that much electricity. Did it ever occur to you that you are leaving out the SUMMER months!?!? How stupid is that??? He had no response, offered no solution just kept trying to justify why they put me in that plan. The plan is great if you use less than 2000 Kwh but my home is 3700 sqft. Solution: I went to www.energyogre.com and according to their savings calculator they will save me over $2000 a year!! I'm not surprised since Gexa put me in a plan where my bill would absolutely go through the roof in June, July, August and September. This also includes the $150 early term fee from Gexa. Good bye GEXA!!!!
Greg Duncan from Texas
January 20th, 2017
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Continual bad service
My auto pay hadn't worked long enough for us to rack up like FOUR billing cycles worth of payments owed, so I immediately went online and paid us up to owe a balance of $0.00, by then we already had a notice of termination and threats of late fees. I called customer service and they informed me that it was set to auto draft our account 10 days AFTER our set date of termination..Okay??..Paid it down to $0.00 owed and figured i'll just manually pay it every billing cycle. Two days later it auto drafted the entire $185 bill, that I had just paid two days prior, A SECOND TIME!! Leaving me with literally $20 to my name until a refund can post supposedly 5-7 working days later (I'm poor, don't judge me). I called customer service again and they told me the manual payments confused the auto pay and did I want to leave $185 as a credit or did I want a refund -__- ...refund..NOW!! >:O ... The auto pay hadn't worked for FOUUUUUUR billing cycles and you're telling me the one time it did auto draft me was AFTER i had already paid and for the ENTIRE amount again. Lord Jesuuuuus, I have never ever had this much trouble with a company. $150 to early terminate, believe me will get those funds to Gexa ASAP.
Stacy from Texas
June 3rd, 2017
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Lost customer forever
Decent prices but Gexa is definitely NOT in the business for the people. Any kind of service industry should accompany its clients needs. Not the case for Gexa. They have lost a customer for life!
Your lost customer from Texas
June 22nd, 2017
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Gexa Engery
signed up for what I thought was a fixed rate plan ( it's listed on the site as a FIXED rate plan) turns out it is a 4 tier plan with different prices for different KW usage. My last energy company (PennyWise) was a true fixed plan with all pass through charges except taxes...DO NOT USE GEXA ENERGY!
Chuck from Texas
July 18th, 2017
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hidden costs
my plan went from .06 Kwh to .12 per hr because I was 5 Kwh over the 2000. Be careful of what they are offering. Got zero cooperation when trying to get plan changed
outrageous rates from Texas
July 24th, 2017
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Fraudulent Share & Save
I became a customer in April 2017 and in reviewing their Share & Save program, I got my mom set up with Gexa. During the setup process, the customer service rep told them that their plan didn't qualify for the Share & Save where I would get $5 per month because of the referral and new customer. Nowhere in the documentation (online or hardcopy sent to me) does it say that certain plans don't qualify. This is fraudulent information.
Maria from Texas
July 26th, 2017
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DECEPTIVE PRACTICES
This company is deceptive. Their FACT sheets are not factual. I was basically told I was incapable of understanding their billing process and that the rates posted on powertochoose.org were not the actual rates, only examples.
worst switch ever from Texas
August 3rd, 2017
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Read the fact sheet carefully
Contrary to my experience over the years with other providers, the price/kwh as displayed on the Power to Choose website didn't turn out to be the average price I was billed. My billing was actually more than 30% higher. My fault because I was careless about reading the fact sheet, but I feel like I was gamed and will never use Gexa again.
No! from Texas
August 4th, 2017
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Horrible EFL
Watch out for the EFL. I got baited by the low rate and didn't read the fine print. Thought I was getting a 5.4 cents per kWh, but it was actually 12.9 cents. Very deceiving electric fact sheet
Joe Ly from Texas
August 10th, 2017
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DECEPTIVE RATE STRUCTURE!
Beware of Gexa and any other energy company that gives you a tiered rate chart when you sign up. That final tier, 2000 kwh, is NOT your rate for 2000 kwh and up! Starting at 2001 kwh, your rate may double. With Gexa, it went from 5.9 cents to almost 14! Read the energy charges for 2001+ BEFORE hitting that submit box.
Their rep admitted they could do nothing because I already signed a contract, but passed the blame to the PUC and powertochoose.org, and everyone else, but it's very obvious that Gexa wants to be deceptive in their pricing structure by directing our attention to the chart. So I'm angry, and now what? $150 termination fee if I want out. Which would be worth it with $400 electric bills!
I've never had this much trouble before when changing companies. They are getting sneakier. I want to take this to the PUC, but I doubt it will do any good. We just got screwed!
JAJACKS from Texas
August 14th, 2017
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Customer not in their best interest
My plan expired months ago. No one at Gexa contacted me for a renewal. Instead they continued to charge me maximum rate without any thought about their client. They may have made some extra dollars but they lost a customer for life. In my book, companies should profit based on service provided, not by client ignorance.
Alex from Texas
August 19th, 2017
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Lack Integrity
They failed to email/call me when my contract expired for renewal and continued to charge me at maximum rate. it seems that they are so focused on turning profit, they forgot all about integrity, honesty and customer service.
I advise everyone to use another utility company that has more integrity than this one.
F.I. from Texas
September 2nd, 2017
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Bait and switch
I got my first bill with a total of 3080kwh. Little did I know that the price on my electricity facts lable sheet would double. I was with TXU for 5 years and I'm going back.
Eric from Texas
September 17th, 2017
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Deceptive Practices
Gexa has mastered the art of gaming the Power to Choose website. For a residential plan over 3000 kWh, Gexa provides, as is required, a plan showing a low average price exactly at 2000, but then cranks the up to unconscionable levels for every kWh over 2000. They then conceal this by making the calculation as obscure as possible in the EFL. WORST PROVIDER IN TEXAS.
Burned Customer from Texas
October 12th, 2017
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Horrible experience with Gexa Billing
Based on my experience with Billing & Account Management at Gexa Energy, I will recommend AGAINST using their services. My 6-month plan was to terminate 8/31. I confirmed cancellation of the plan online on 8/17. At the time my plan was to cancel (8/30) Hurricane Harvey was hitting Houston and I was unable to follow up on the cancellation. Since I didn't CALL to cancel my plan, they did not honor the cancellation, and I was charged up until 10/16 when they finally terminated my plan. In this time, I spoke to representatives over the phone on 4 occasions, each lasting more than 25 minutes as I repeated the same information each time and they placed me on holds and transfers, etc. They refused to adjust my billing for the period of time before I spoke to someone over the phone, and thus I was charged for 1 month of services during which time I was not residing in the apartment. The bill was double that of my highest bill during actual usage.
I will note that use of the electricity services themselves were fine and costs were low on a 6-month new user plan.
Rachel from Texas
October 18th, 2017
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PRICE GOUGING SCAMMERS
GEXA ALOMOST DOUBLED MY MONTHLY BILL WHEN MY CONTRACT EXPIRED WITH THEM. THEY CLAIMED I WAS MADE AWARE THAT THEY COULD CHARGE WHATEVER THEY FELT LIKE IF I WAS MONTH TO MONTH. I WAS NOT EXPECTING $1500.00 IN THREE MONTHS. THEN I AM PRETTY CONFIDENT THEY SOLD OR GAVE MY INFO TO A ANOTHER COMPANY WHEN I DROPPED THEM AND THEY TRIED TO SHUT OFF MY ELECTRICITY A FEW DAYS LATER. I WAS HAVING ISSUES WITH MY A/C UNITS DURING THE FIRST 2 MONTHS OF OUTRAGEOUS BILLS MID SUMMER AND THOUGHT THAT WAS THE REASON FOR THE HIGH BILLS. THE THIRD MONTH THEY TOLD ME I WAS NO LONGER UNDER CONTRACT AND THEY COULD CHARGE WHATEVER THEY WANTED. THEY WERE UNSYMPATHETIC BECAUSE SERVICE TO MY LOCATION IS HARD TO FIND, BUT THERE ARE BETTER OPTIONS AND I WILL LET WHOM EVER ASKES KNOW IT. BETTER RATES AND ALMOST NO DELIVERY CHARGES. I AM SURE THERE ARE LAWS TO PROTECT PEOPLE FROM WHAT THEY DID AND AT LEAST TO THE EXTENT THAT IT WAS DONE TO MY FAMILY. AT THE LEAST THERE SHOULD BE SOME ETHICAL CONSIDERATIONS WHEN SOMEONE HAS A FINACIAL PROBLEM PAYING AND AMMOUNT AND YOU TURN AROUND AND DOUBLE IT. I WILL BE FILING A COMPLAINT WITH THE BBB AND THE PUBLIC UTILITY BOARD OF TEXAS AND I WILL ALSO ACTIVELY TELL EVERYONE HOW I FEEL ABOUT GEXA.
PRICE GUGING SCAMMERS from Texas
December 8th, 2017
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VERY disappointing company!!!
I just got Gexa Energy 2 months ago ONLY 2 months ago and my bill jumped from $115 to $377 ! I live in a two bedroom apartment ! I called the company and all they were able to do is send someone to come and do a meter re test BUT is going to take two weeks for them to come out so I still have to pay that high bill this is ridiculous there is no way my bill should be that high specially when Im working 10-12 hours a day and never really at my apartment not even my mom pays that and she has a full 4 bedroom House. Im very disappointed towards this company !
Very disappointing company! from Texas
January 31st, 2018
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Poor customer service
I have been with Gexa for almost a year and I was with Ambit for 7 years and will be returning to Ambit next month. I have noticed my electric bill rising the past 3 months and my lifestyle has not changed. I opened my bill the other day for the month of January and it was $320.00!!!! I have never had a electric bill over $100.00 during my time with Ambit. I was told that I had went over my KW for starters I was told at the beginning that I would be alerted if I was getting close to going over for I was alerted anytime if this was the case with Ambit. Gexa was very short with me when I called to see what was going on and did not offer to help me nor to try and keep my business.
Chad M. from Texas
January 31st, 2018
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Old, Outdated, Customer Unfriendly
Id strongly recommend NOT using Gexa for the following reasons:
-A very low quality automated phone service (which you will spend a lot of time in while dealing with account issues)
-A website thats somehow worse. Performs poorly on mobile devices and even when accessed on laptops will drop form submissions (!!!) without warning. This means payments can appear posted on their website when in actuality no payment has been made!
-Poorly communicated billing deadlines
-Uncompetitive pricing on both month-to-month and contract plans
-Customer service representatives with unprofessional behavior
There are dozens of providers in Texas that have put work into the customer experience and actually deserve your business. Dont give it to Gexa.
BenC from Texas
February 19th, 2018
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Need my bill statement from 2009 and 2010
Humanity issue , i lived in texas and my wife and my son 10 month old out side , i applied to them Visa , one from required documents is aproof that iam lived in side usa for 5 years ,call gexa to asked them to send my statement bill for 2009 and 2010 , i call in 24 of January , repsentave take all my information and said ok we will send your papers withen 10 days . Got nothings
Call again in 14 February and request about my bill statement of 2009 and 2010 (( i told the representative that iam ready to pay for printing and mail cost ))
The representative told me withen 10 days i will received my paper but nothing, pleas iam not asking about some thing free i am ready to pay.
Ziad alsuhail from Texas
March 1st, 2018
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Just had my biggest electric bill in nine years
Read this first before you sign up! When my previous contract with a different provider expired I signed up with Gexa energy. My first bill was for $ 33.04 which was for 10 days but my next bill which is for a1 whole month (30 days) amounted to $ 511.02 which as of now is the biggest electric bill that I ever had in nine years that I have lived in my house under various plans and providers that I have signed up. Think twice before signing up with them, you might be the next victim!
antonio raquepo from Texas
March 2nd, 2018
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Scammy rates
I used powertochoose and saw Gexa's rates and jumped too fast. They show 6.5c avg for 500kWh, 5.5c for 1000kWh and so of course that was a great deal I thought! They actually charge 58 cents per kWh that goes over 1000 so I ended up with an extra $145 for January. When I sent messages online it was always some automated, "here's the contract" or "here's documentation" - never someone that actually looks and talks "normally." When calling, same thing, the lady seemed nice, but she was just a contract repeater, emotionless - of course you can tell she didn't want to say "yea we scam people all the time, sorry this happened to you" but more like: "A lot of our clients called in asking questions for January because the heaters were used a lot." Then more blah blah and refers to contract rates. Other than the January bleep, my bills have been lower than usual so it kind of events out. I'm just bitter that they lure and hit people hard like that with the 1000kWh+ charges.
Samir Saber from Texas
March 16th, 2018
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Worst Website
Worst website & customer service. Cannot even setup auto-pay account online. Customer support cannot do it from their end. Coming to electrical plans... They are OK. On the paper, plans are really good but in practical they are different. May be we should deep analysis before signing up. For 1703 Kwh, I paid $150.50 after $85 credit with Gexa Supreme 12 plan. Please check twice and choose properly.
I am struck with them for 1 year for signing contract.
Ram from Texas
March 16th, 2018
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Deceptive Trade Practice
Very deceptive practices. Read the Facts Label very carefully. The top table shows that the rates go down as you use more. The table below however, puts in a line where the rates go UP, as your usage increased. The mistake was mine of course, but Gexa positioned this higher rate this way. I would NOT have signed up for this crap.
JS from Texas
April 12th, 2018
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Not happy
The service is good but the pricing is not.
Brenda Villeda from Texas
May 23rd, 2018
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Customer service entirely rude
rudest individual I have evr had the pleasure of dealing with. So bad i finally just hungup
Noel from Texas
May 30th, 2018
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Billing issues already--just 3 month into my plan. Don't trust their auto pay
Don't trust their autopay even if you get a conformation that you are now enrolled. Their plans are impossible to figure out. while they give you 45 to 60 days to chage for free, you barely get one full bully cycle to make a good determination.
I'll pay more next time for high reviews with billing, and price/plans
MJB9 from Texas
June 6th, 2018
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Gexa gouging its loyal customers
We have two accounts with Gexa---a residential and a business account. We have had numerous difficulties paying our residential account at Krogers. They have threatened to cut us off on several occasions even though we had proof that a payment was made. The renewal for our business just came op. I put off renewing and then renewed a month after our contract was up. I understood that I was going on a month to month basis. Imagine my shock when I found out that Gexa DOUBLED my rate for simply going month to month. This is the last time I do business with them.
Carl Sanders from Texas
June 24th, 2018
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Misleading Electricity Fact Label
Looking at the their EFL it shows in the summary box low rates for 500 kWH and 1,000 kWh. In the fine print below they do indicate they are going to rip off if you use between 1,001 and 1,250 by charging $.599/kWh!!!!
Tim Van Dinter from Texas
June 30th, 2018
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Totally disappointing
I switched to GEXA online, and was informed that I would receive email and related info by email. The info never came, and the welcome email left a lot to be desired (insufficient info). On Monday 6/11/2018 the day of the scheduled switch I called to cancel, because nobody was available on previous 2 days. The lady told me she tried and was able to stop the switch, but when I called my previous provider a week later, found out that GEXA had done the switch anyway. I called GEXA again immediately, and fortunately was able to cancel and reverse the process. I was informed with no penalties. I hope that's the case, but based on my experience, I'm not so sure.
The last agent I spoke to at GEXA was unable to tell me how much I would have tp pay for 1 kilowatt of electricity had I chosen to stay with GEXA. He kept saying it's hard to say, it's based on average, which I totally did not understand
Shahab from Texas
July 3rd, 2018
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What a let down
Bad company with bad rates. They will sneak high rates into your plan.
QQ from Texas
July 12th, 2018
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Not happy!
I am a new customer of GEXA, started my service with them from the 1st of June. First of they didn't tell me that the meter reading is taken every month between 10th and 13th. So after 11days of the service I got my first bill! I called the customer service and they explained to me about their meter reading policy. I explained to them that I cannot pay the bill because I just paid $120 to my last provider for the month of May. The representative told me she will give a $25 customer satisfaction credit. After a week, I wanted to my new adjusted bill which should be around $46 but still shows $71. I called them again, the lady told me the credit is still pending so please to go ahead pay the $46. I did, and guess what after my due date I received a disconnection notice for not paying the $25 and that notice comes with an additional $10 fine! I call them AGAIN, representative told me this time that the $25 credit will be given to the new bill and told me to pay the $25 and he will waive the $10 fine. Ok! I paid the $25. Next I received my new bill, I see that precious $25 credit(thank god) but also the $10 that was supposed to be waived by the last rep. I call them AGAIN, he checked my account and applied the $10 credit. This time I asked him specifically when this credit will be given? He tells me most likely to the next bill, so please go ahead make the full payment for this month. And after this he even had the guts to tell me to make sure to make payments on time to avoid the disconnection notice and fee!?!? Was that even my fault that I didn't pay that $25 before the due date? That was their rep's fault who didn't convey the correct information to me. So unsatisfied with GEXA. I wish I never changed my previous provider of 10 years.
Aniqa from Texas
July 15th, 2018
Billing & Account Management
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Bait and Switch Teazer Marketing fluff - once they got you... you're screwed
Teazer rate got me. I thought they were a big player so I should be safe but my bill INCREASED $157 in one month! Gexa wouldn't correct or help, only to offer me a different plan! That doesn't help me as I called 3 other companies and for the SAME KWH I would have been between $202 and $232 vs GEXA at $372!
So buyer beware!
Baitnswitched from Texas
July 18th, 2018
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Terrible company
Gexa started our service 15 days early and caused us a $250 early termination fee.
DON from Texas
July 18th, 2018
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Run from Gexa!
Run as fast you can from Gexa! After checking Power to Choose, Gexa looked like a decent option. To cover my bases, I called Gexa to go over the plan, and ask questions. I spoke with Tamika ... lovely lady and very nice to talk to. She told me the Shopper Select 12 would be a flat rate of $21 for less than 1,000kw/hr. 1,0001 to 2,000 would be a flat rate of $99. To make sure I wasnt misunderstanding, I said, so my bill will be either $21 or $99!? Yes mam, she said. Great! I signed up.
I got my first bill from Gexa ... can you guess what the total was? I used 1,190 kWh and my bill was $171.53!!!! They combine Tier 1and 2 charges then add on TDU/Oncor charges. Guess who didnt tell me that? Gexa. Of course I called Gexa to complain, and they blamed me! You should have read the fact sheet we sent you. Uh, I called Gexa before I signed up, why would the fact sheet be any different?
They offered a $96 credit, but I am stuck with this ridiculous plan for a year. And even if I cancelled, rates are so high in the middle of summer, Im screwed.
Gexa is underhanded and will say anything to get you to sign up! I know its hot, but do yourself a favor and run from Gexa!
Kwebster from Texas
July 22nd, 2018
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Never again
Bait and switch for twice the price
Baitedswitched from Texas
July 23rd, 2018
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Just BAD ALL THE WAY AROUND
See above
Mary from Texas
July 25th, 2018
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Misrepresentation
I feel like I signed up for one plane nd got another. Really hate I am stuck with them.
Kim m from Texas
July 28th, 2018
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Wish I had stayed with Reliant
I don't feel like I'm getting what was presented to me.
Michelle from Texas
July 28th, 2018
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Deceptive company
They told me if I signed up for Auto Pay, they would not charge me late fees.
Now they have for two months.
They have deceptive Bracket rates, i.e. if you use
550 kWh they charge you for 1000kwh; if you use 1100 kWh they charge for 1500 kWh.
Accountant37 from Texas
August 25th, 2018
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Lousy Company
This is my second month of switching to Gexa and I regret doing so. I have never had the kind of electricity bill I have this month. I called to see if changing my plan will help reduce the bill. The customer service person was just going on and on about paying a penalty fee. It was so obvious that she was repeating the what she was trained to say. I regret switching to Gexa and do not recommend the company to anyone.
Mary from Texas
September 17th, 2018
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Misleading offer
The plan documents show a low 8.7 cents per kwh for 2,000 kwh. With EVERY other plan from another provider I have used, that rate would apply to everything over 2,000 kwh. However, if you read the fine print (which I did for the first time after receiving a much higher than expected bil) that price only applies between 1,500 and 2,000 kwh. Everything over 2,000 kwh is priced at 10.7 cents. My bad for not reading the fine print, but disguising the pricing like that is inexcusable. I'm happy to spend the $150 fee for early termination.
Tricky Gexa from Texas
September 17th, 2018
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Leaving Gexa Energy after 10+ years
So...I loved Gexa energy and recommended them to family and friends. Then they started going up and up and up and not being clear with pricing - I own 2 homes, one in Houston, one in Galveston, switched both to Energy Ogre, an amazing company that shops all of this and finds the best deals at such an incredible savings!!! Huge. Good luck to Gexa, they are price gouging, not retaining loyal customers, I will be saving at least $250 a month on both houses combined based on 2,000 kw - people need to do research and leave your company - you are ripping people off, it will not last
Suzie from Texas
October 5th, 2018
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Terrible misleading advertising
They advertised a cost of 8 cents pkw, but my first bill showed a charge of 13 cents. When I called, they gave some convoluted excuse based on sliding scale of usage that I should have seen in the fine print very misleading. Refused to cancel my contract w/o charging a $150 fee.
G powell from Texas
October 6th, 2018
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Offer...bait and switch
I received emailing offering ME the new rate. I was rejected because the a cvount we have is in my husband's name. I received the OFFER of a lower kilowatt hour and then offer denied to me. We are seniors on a FIXED income and would like the OFFER extended to ME. I feel a bit and switch!!! Help me please. Look forward to a prompt response.
Bait and switch! from Texas
October 9th, 2018
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Almost Criminal
Our power bills fo almost 2 years ranged from $150 to the highest $285 in the hotest months. After signing up with GEXA our first bill was $485, and no that did not include a deposit. Used just over 2000 kw hours. Outrageous. Customer service no help. Had to terminate and go with Constellation... no matter the $150 termination fee. GEXA is the worst power company we have ever had.
Glenn from Texas
October 22nd, 2018
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Not a customer, Still trying to charge
I am not their customer, but they keep calling and saying that I owe money. They had agreed I was not a customer and then the calls began again. They have yet to provide any documentation, bills or invoices. Customer service does not lead anywhere.
Not a customer, Still trying to charge from Texas
October 31st, 2018
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Identity Theft
Horrible company, customer support and service! Do not ever use this company, they are fraudulent. If you do, you better check your credit. I've never had light service with Gexa Energy but somebody did in my name.
I am a victim of Identity Theft and Gexa allowed this to happen. They allow an unauthorized enrollment for lights in my name through their internet enrollment program. When the thief did not pay the bill they sent the account to collections in my name. When I saw this on my credit report, I called Gexa to inform them that this account was fraudulent, not mine and ask them to remove it. They DID NOT CARE and it shows in their Non-customer service skills.
I have tried to resolve the issue by providing proof (documentation) requested by Gexa proving this account was fraudulent. However when I did provide proof, I was told that it was FAKE and insufficient even the police report. I ask Collections why is it that someone can get service in your name with NO PROBLEM but when you call to report fraud all you get is the policy and procedures (mumbo-jumbo, I need ID, DOB, proof of residents, blood from your 1st born), a lot of Bull and being told they are having a lot of fraud issues. WELL, if those same policy and procedures were in place at the time of enrollment then maybe Gexa wouldn't have so many fraud issues and I would not have prove my IDENTITY.
Remove this fraudulent charge removed from my credit period. (All 3 credit bureaus).
Toni from Texas
November 2nd, 2018
Billing & Account Management
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Avoid this company!
Avoid this company! I had them for a year and had no issues. I called them and signed up for another year, and notified them I was moving. I renewed for a fixed rate but they put me on a month to month plan. After my bill jumped to over 400 a month I called and plead my case. It took a while but they went through my records and saw I had renewed at a low fixed rate. They put me on a fixed rate, but a higher rate. They said it was because of the peak season. I'm new to Texas and didn't know how this works, so I took them at their word. Well, after four straight months of 400 plus month bills, I spoke with apartment management and found out the air condition isn't working correctly, so they replaced it. I was on the level payment plan, so my payment was affordable. I then received a notice that they reconfigured my level payment plan from 100 to 370 a month. I called and asked them to reconsider because of the circumstances and the issue was resolved with the air conditioner, and I wouldn't be using so much energy. So they took the last four month, which was during the summer to determine my payment. I explained my usage was going down as they could view the tracker. They declined and have kept my payment plan at 370. Just received my October bill. Went from 400 plus to 97!!!!! No need to have adjusted my bill so high. I will not renew once my contract is up with this company. I plan on telling everyone to avoid.
Joseph Reyes from Texas
November 2nd, 2018
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Plan automatily renewed without notiffication
My 12 months plan was renewed automatically for 12 more months for a rate 50% higher than the market price. When I call to complain about it I was told I'm stuck with the new rate for 12 months. I paid the $150 cancellation fee and I move to another company. Two months of savings on the new rate covered the cancellation fee. I will never go back to this company that takes advantage of its customers.
CP from Texas
November 9th, 2018
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Felt scammed
While shopping around for best prices, I inquired on Gexa Energy website regarding a specific plan they were offerring. I was NOT signing up but rather requesting information in order to make a decision since my current contract with Spark Energy was expiring in a few weeks. I received a email from Gexa regarding my enrollment REQUEST with a ESTIMATED start date. I never requested to start or switch. Then I received a CONFIRMATION to switch my service which I never requested . After SEVERAL phone conversations with Customer Service, they agreed to switch me back to Spark and stated that any usage charges would be sent back to the Spark. Then I received a bill from Gexa. I felt SCAMMED and would never recommend Gexa to anyone.
John E Berggren from Texas
November 12th, 2018
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Re:Gexa is horrible
Year one was fair. Year two my rates tripled even though I selected low rate plan. My monthly jumped from 150 to over 500. I called to get an explanation. And customer service was horrible. They would not allow me to select another plan. I got hit with another 500+ bill and cancelled. My new company was 103.00 the first month. I wouldnt recommend these jerks to anyone.
Crappy billing and customer servive from Texas
November 13th, 2018
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Deceptive pricing
Be very careful. Quoted prices per kWh are only at specific levels. Real prices are substantially higher.
Dag from Texas
November 14th, 2018
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Too expensive
Much higher bill than I expected
Lee R Beeson from Texas
November 19th, 2018
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Disappointed with New Plan
The plan recommended by the customer service rep has resulting in my electric bill almost tripling. I was extremely pleased with my original plan but unfortunately nothing similar exists now to renew to. Other plans that would have been more reasonable were only available for "new customers". It seems that loyalty is a punishable offense these days...
John from Texas
November 24th, 2018
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How do they rate 4.9 out 5 stars when their highest category rating is 2.7 stars????
Long story short....been a Gexa customer for a few years and was very satisfied. Always have had a Fixed Rate contract...when renewal came up they offered me another Fixed rate contract @ 10.4/kWh for average 2000kWh per month usage. Started receiving bills that were more than DOUBLE previous contract. After waiting on hold for 30 minutes I wasted more time talking to Iram who couldn't explain the mathematics to me either. How does a fixed rate of 10.4/kWh add up to an invoiced amount of over 16/kWh on average?
They invoiced me one rate for the first 1000kWh, another rate for the next 1000kWh, and then a 3rd rate for any kWh hours above that PLUS they billed me separately for the TDU charges when the contract clearly states that price includes Energy plus Usage Credit plus TDU delivery charges
Bottom line.....the reason your hold times are 30 minutes plus is because so many people are calling to complain about the fraud. They will do NOTHING to make it right with you.
Beware of this company.......they aren't interested in keeping you as a customer......too many better options out there.
I swallowed the early termination fee and fired them......will easily make it up on the first 2 utility bills from a reputable company.
David from Texas
December 18th, 2018
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Scammed twice by Gexa
I had Gexa at my first apartment and it went well. I then requested a change of address because I was moving. First, my new plan was a complete scam. I am now paying 40 cents per kwh which is about 4X the going rate. Second, they kept my previous plan going for 3 months and would not refund. When I called, they told me I did not technically cancel the old apartment, I only requested new service because I was moving out. They have refused to provide a refund.
Adam from Texas
December 26th, 2018
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Lousy Renewal Rates :-(
Four years of Gexa service. Hard to understand all the different rates they offer upon renewing your contract. And now *every* rate available is on average $25 to $30 higher than before, even though our current plan is still available to new customers and at least three competing electric providers out there are lower. Moral of the story: Gexa would rather lose your business than not raise your rates, or even keep your rates the same. SO disappointing.
Roy F. from Texas
January 4th, 2019
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1 hour wait times and no bills mailed
I started with gexa in October and it is now January 6th. I still have not received a bill from them with my account number (which is required to not sit on hold to pay). I was told last month I would for sure get a bill in the mail in December (which I didnt). Every time I go to pay it is a hold time of an hour. I wont be renewing.
Annoying from Texas
January 9th, 2019
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Unauthorized change of accounts
Awful, inexcusable lack of customer service with some of the most unintelligent agents I've ever had to deal with. I signed on with Gexa Energy in October 2018. During the month of November, I received an email that informed me my contract with Gexa was cancelled. Apparently, they had opened two accounts, one for my current address, and one for an address of a different apartment. I had called them to fix this issue 3 separate times, and the issue was never fixed. This even affected my credit score, as they claimed I was past due on bills I never should of had to pay in the first place. Then when it comes time to cancel my plan, they claim I've only been using this plan for 1 month because the idiots opened up a new account for the same wrong address.
Katie Eyre from Texas
February 9th, 2019
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DO NOT PURCHASE!
Customer service is awful. They cut off my power without notice when I had NO IDEA I was late on my payment. Then when I told them my frustration and expressed I would not be using them again they replied, "Okay, well thank you for using GEXA." They do not give a s**t about their customers just their money.
Wes_Hou from Texas
February 27th, 2019
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NOT WHAT THEY ADVERTISE
Very disappointed, First week of switching to Gexa I received my first bill 141.32 for just 8 days of service, called them and told Me, that because I didn't spent 1000 kwh, I wasn't expecting a bill from them, that soon.
So, now I have my second bill and charges are 581.20 called them and ask why? They told me, that because I spent more than 2000 kwh.
Advertise 7c per kilowatt fixed rate, but don't specify other charges, like TDU charges and that you have to spend certain kilowatts to get those 7c per kwh, when is supposed to be a fixed rate, you have to spend 1000 kwh to 2000 kwh, to really get the 7c if you get 1 less or 2 more of that, you will be charged, for whatever they want
you really have to read the contract and very well.
GEXA DON'T GIVE WHAT THEY ADVERTISE from Texas
February 28th, 2019
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Poor customer service
I cant even get them to send me a bill....I finally got through to customer service and they said they were busy....I dont pay unless I see a bill
Pete from Texas
April 2nd, 2019
Billing & Account Management
Customer Service