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Gexa Energy started out in the Texas deregulated energy market in 2002. They were later acquired by NextEra Energy in 2005. The company has always prided itself on customer satifaction and is rated A+ with the Better Business Bureau. To meet the growing demand for clean energy from renewable sources, Gexa announced in 2019 that all home electricity plans in Texas were to be powered by 100% green energy at no extra cost.

In addition to it dedication to serving its customers, Gexa is committed to supporting organizations that have a meaningful impact on the lives of others and the communities. The company gives back by supporting charities and programs that help Texas families struggling with cancer and transplants, as well as working to feed the hugnry and revitalize neighborhoods and communities.

The Gexa Energy service area covers electricity customers in all deregulated areas of Texas.



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Gexa Energy Customer Reviews

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35th place
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Most Recent Gexa Energy Reviews  


Kind of early to tell, but so far so good
Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service Loren Bartling from Santa Fe TX

Best Renewable Option
Gexa provided the only 100% renewable option for my area and the rates were reasonable and better than some non-renewable options. Thus far I have had no problems and they don't bug me, which in my opinion is perfect. Don from Woodway TX

Great so far
Ive had nothing to complain about thus far. E.W. from Houston TX


4-5 Star Reviews: 73 (16%)



Kind of early to tell, but so far so good

Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

Loren Bartling from Santa Fe, Texas
August 13th, 2021

Billing & Account Management
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3-4 Star Reviews: 38 (8%)



Gexa Review 2021 June

To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review.

Gexa Review 2021 June from Spring, Texas
August 22nd, 2021

Billing & Account Management
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2-3 Star Reviews: 68 (14%)



Major IT/ Credit card Problems

Very poor web site/IT problems contacted service personal cannot speak/poor English.
Unable to setup Auto Pay

HWS from Highlands, Texas
September 16th, 2021

Billing & Account Management
Customer Service
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1-2 Star Reviews: 296 (63%)