Gexa Energy Customer Reviews

Easy signing up and transferring.

Instalacin rpida, buena atencin, envan tu consumo semanal.

My second month with Gexa but love the website and ease of billing with their autopay system

Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

A little higher priced than I thought they'd be.. the plan seems intentionally difficult to predict cost. But hey, that's pretty standard in an age where service is really just a money extraction device.

To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review.

I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery.

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Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company.

I signed up on the web for their service. In September because Bulb energy transferred my account to Green Mountain energy. I had the opportunity to change so I went on the internet and found a plan that I thought would save me money, Somehow or someone cancelled my service with Gexa (not me) and I started receiving bills from Green Mountain. I called Gexa because I received a cancellation charge and talked to a representative about it and they launched an investigation. Then I got a discontinuance notice because of past due payments. I had everything set up correctly on Gexa's website and had set up auto pay. So I called again talked to I believe was the same man that helped before he couldn't explain why my auto pay didn't work. So I went on their website paid using the pay bill function. I will have to wait and see if the auto pay works on the next billing cycle. I am retired and trying to live off of social security I don't need these kind of problems. I believe a lot of this was caused by Green Mountain/Bulb.

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september because

Signing up was very easy. Details of pricing were misleading. I had no basis for estimating my energy consumption moving into a new house. Imagine my surprise when I was socked with $.28 cents per kWh. The energy charge was for 999 kWh - if I had consumed one more kWh I would have jumped into a much lower rate. This company also hides the TDU delivery charge. Looking through the fine print it is clear. I have switched my plan after one month. It will cost me far less to pay the charge for breaking the contract and turning to a new provider than trying to game the categories that GEXA sets. I have no desire to consume more energy than is needed.

Super easy at first, with a fabulous promotional rate. Service was never interrupted, even during the DEEP freeze recently. Then, kWh rate went from 6c/kWh to 22c/kWh without so much as an email to let me know. 22c/kWh charges occurred during record heat in Texas. 2 year old baby and pregnant wife at home, and I have a surprise $343 electricity bill for my 1200 sq ft home. Shame on you for taking advantage of families. I signed up for another provider right away.

So I have been with Gexa for over 15 years, today I called because I needed a extension on my payment, you would think after all the time I have with them it wouldn't be a problem...but oh no....they said because of something that happened in November of 2021 they couldn't do it, and that was their fault that it happened. So I am telling them now, when my contract expires at the end of the year, please don't bother asking me to resign because loyalty means nothing to this company.

The salesperson didnt mention that my withdrawal from my current company had a charge. Its why I didnt go with you.

Plans and pricing is great, however customer service is not. I moved out of one service address to another, but I needed service at both for about a month and a half. I tried to set up move out date 2 months in advance and they said they couldnt set one up that far in advance. Then when I set up move out date, and the move out date came, they disconnected the address I was living at and just moved into!!! Tell me how you mess this up?! Then I took over 8 hours for them to fix the problem and get service back on.

If you are thinking about signing a contract with Gexa, make sure you read the fine print. The way that Texas electric companies work is deliberately confusing, and that's how they lock you into expensive contracts.

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This will likely not be an issue if you are first signing with Gexa. They offer fantastic deals for people who first sign up, and they advertise their rates for new users correctly. However, when it's time to renew, you need to be careful.

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If you are offered a contract at an average rate of 9 cents /kWh, for example, then you need to open the EFL (Electric Facts Label) and check the energy charge. If it says something MUCH higher than 9 cents, then you need to look elsewhere.

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The way that it works is that they advertise a low average rate because of a discount they apply to your account if you hit exactly the right number of kWh.

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For instance, if it says that your plan is 9 cents/kWh at 500 kWh, then the ACTUAL energy charge might be closer to 15 cents/kWh, but Gexa will give you a fifty dollar discount if you hit 500kWh.

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If you don't hit 500kWh, then you don't get the discount, and you might actually pay MORE money, even when using HALF the amount of electricity. Additionally, if you use more than 500kWh, you'll still get the discount, but your rate will still average out at much higher. The average rate is only 9 cents if you literally use 500kWh.

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For complete transparency, here is a breakdown of the amount of energy I used per month with Gexa and how much it cost me.

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Contract 1 with Gexa - This plan was advertised at an average rate of 6 cents/kWh, and I was extremely happy with it. (The actual rate before fees was 3 cents/kWh.)

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404 kWh = $34.51

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403 kWh = $34.44

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318 kWh = $28.24

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413 kWh = $35.38

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578 kWh = $41.88

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364 kWh = $27.95

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578 kWh = $41.88

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364 kWh = $27.95

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597 kWh = $41.77

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537 kWh = $39.46

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Contract 2 with Gexa. This contract was advertised at 9 cents/kWh. They used deceptive tactics here. It's actually 15 cents/kWh but comes out to 21 cents/kWh with fees. They give you a 50 dollar credit if you use 500kWh. As you can see, using between 350-499 kWh will absolutely destroy you.

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552 kWh = $58.39

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383 kWh = $82.91 (!!!!!!)

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557 kWh = $66.53

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262 kWh = $57.94

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I stupidly trusted Gexa after my first year went smoothly, and I regret renewing a contract with them. If this review makes it to ANYONE before they make the same mistake that I made, I'll be happier.

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I might cancel my contract and move to another company. I am still waiting to hear back from them.

Very poor web site/IT problems contacted service personal cannot speak/poor English.

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Unable to setup Auto Pay

I had 12 months plan, only half a month I switched to their business. They charge me the first bill based on the Oncor reading date. And for my last bill, they ended my contract before the Oncor reading date and charged me the higher price for half a month. I used Infuse energy company before, and they ended the contract at the exact date with the Oncor reading date. So I think I will not try Gexa again.

Confusing explanation about pricing,, very expensive !! Beware

Promotional rates border on fraudulent. Watch the fine print. Customer service is impossible to understand and of no use. Attempting collection tactics without providing invoices. We have submitted a complaint to the PUC.

I signed up in July 22, with the understanding that my rate would be 14.4 as long as I used at least 1000 kwh a month. I also asked if the customer service department was helpful to people in my situation, who pays their bills, but due to govt disability checks being sent on a certain day each month, extra time is needed to pay the bill. I was assured that I'd have no issues! I don't think I have been charged that rate since we signed up! On my bill it states my monthly average was 19.1, but I'm being charged over 21! So last month 1710 kwh and I'm being charged $390.55 The 2 months before that Oct-1641 kwh $423 Nov-1641 kwh $373.17...It's easily TWICE the amount that I was paying last winter and fuel prices were higher! Customer service is far from helpful. I'm on disability and every month I have to go through the same nonsense explaining how I only get paid once a month, and with their unusually high utility bills, I need extra time to pay my bill. I'm given grief every month. They charge a late fee if not paid by the due date, then tack on another $25 for a disconnection email to be generated! I've asked several times if they have my Critical Care info on file, and I am told that they don't see it!

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I didn't ask to become disabled in the prime of my 1st responder career. My home is less that 1000sqft. So bills over $600 in the summer and over $350 in the fall just doesn't make one bit of sense! Stay away from Gexa, their rates are never what they say they are! Truly unhappy and trapped while I'm getting royally screwed. Some KY might have made the shock so painful!

Their pricing is extremely deceiving, especially stay away from their bill credit plans. 1st month there was a billing error where they double charged the wattage used. Paying the early termination and moving to a different company made more financial sense, so ended up doing that.

I SIGNED WITH GEXA IN JUNE 2022.. MY BILLS WHERE JUNE, $514.66 (PARTIAL MONTH) JULY $1,102.55, AUGUST $1,023.07 AND SEPTEMBER $720.43.

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I CANCELLED WITH THEM OCTOBER 13TH BECAUSE IT'S JUST MY HUSBAND AND I AND WE ARE RETIRED 74 AND 76 YEARS OLD. I HAVE LIVED IN MY HOUSE OVER 45 YEARS AND HAVE NEVER HAD AN ELECTRICITY BILL LIKE THESE.

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IT'S NOW OCTOBER AND I RECEIVED MY BILL FOR SEPTEMBER 22 THRU OCTOBER 13TH IT'S $560.07 - THAT INCLUDES THE EARLY TERMINATION FEE OF $304.39.

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THIS TRULY MAKES ME ILL. BE VERY CAREFUL SIGNING WITH GEXA!!!

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LINDA MCFALL

I signed up with Gexa after reviewing what I, Thought, was a low rate! I received my first bill and stunned to see I was charged 0.1918 rather than 0.134 as advertised online. I contacted Gexa and spoke with two managers, one who explained Gexa had no control over rates being shown on 3rd party websites. I advised that this was a total Scam because if Gexa knew the rates were False why would they not correct it to reflect an accurate rate. Deregulation has created a Scam and Deceptive industry and you better pay attention at your energy rates. Take screen shots of necessary information and accurate notes of who you spoke with, date and time. Thankfully one of the managers I spoke with kept his word and noted on my account I could cancel within a specified time without being charged the early termination fee. I subsequently canceled my service within 2 months and thankfully I did, because although my usage rate has Decreased, my bill has Increased! Which is absolutely Ridiculous! Gexa Energy is a horrible company, and I would Not recommend it to anyone! Their prices, plans and promotions are borderline Deceptive!!

Billing/customer service every where issue on this company. Looking to change provider.

Gexa is very misleading. They were charging me according to the previous month when I was home not realizing the next 3 months I was totally gone. After I brought to their attention and told them there is no way possible my bill was suddenly adjusted. I currently in the process of finding a new Entergy company willing to pay to end contract early. Be wise. Stay away from Gexa!

Over priced did NOT followup with their service communication lied about their $100 monthly reward-reduction never defined their program for Veteran-disabled "specials" threatened with "Service discontinuance" with no previous billing or warnings overall the worst electricity provider we have ever experienced in over 50 years of service with about 6-7 different "authentic" electrical companies.

Expensive

Terrible service. Slow, overpriced, and the workers are as miserable as the customers. Outrageous bills on a fixed rate makes it feel like our electricity is being siphoned constantly. Sent a bill that energy would be shut off via email then an hour later shut it off. Despicable.