Customer Reviews
We've been collecting customer reviews for so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review
Great customer service.
I have been with them for six months and hey have some of the best rates in my area. Customer service is very easy to work with. I have always been able to reach a live person in less than 1 minute and it's NOT someone from some far off land. They are always very friendly and helpful. One note though, they can only be reached during normal business hours. But if it's a power outage or emergency you will be directed to the electric distributor.
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Reviews
5 Star Reviews
has 12 five star eviews.
Awesome company
Ive been with Southwest Power & alight for years. They have always contacted me more than a month before my contract was up to advise and work with me. Their customer service has been better than any other we have ever used. They offer long-term contracts and kWh has been very competitive, in fact, better than others I shop at each end of contract. Highly recommend.
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Great Customer Service
Sierra in Customer service was great. Answered all my questions and was cheerful and professional. Thanks!!!
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No problems, great rate.
I signed up with them almost 3 years ago after Breeze went under. I used a spreadsheet and simulated my usage over a year with many different plans, including the ones some providers use to try to appear way low on power to choose, but only if you use exactly the 1000 or 2000 KwH amounts.
I appreciate that they will bill a credit card without adding fees, which with rewards comes out to an additional 2-3% savings, and allows me another 20 days or so of flexibility as to when I am paying it.
My Energy charge has always been exactly what the said and the distribution charges from Oncor have always passed through correctly. I do wish the invoice would itemize the Oncor charges, but using current EFL data from various providers to spot check, the distribution charges are always correct
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No problems.
Good price. Never had an issue with billing. Had to call once to get help with my online account. Good service. I really don't care what day they take my payment and I appreciate the discount for auto-pay.
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4 years
Been a customer about 5 years. First year had a trial plan. Had no issues. Have a 3600 sqf house, 2 units. Pool, Landscape lights; 3 car garage. Avg about $350 mo. Signed 2 back to back 24 mo plans. Find deregulation confusing, and shopping for a commodity.
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