The best review categories for TriEagle Energy are their plans and pricing, with an average of 3.2 stars, and the order experience, with an average of 3.2 stars.
Recent Good Review from Mike in Texas
Good and simple
| Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch. | |||
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| Likely to recommend |
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Mike In Texas
from
Kemp, TX
on
August 26th, 2021
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| Likely to recommend |
Good and simple
| Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch. | |||
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| Likely to recommend |
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Mike In Texas
from
Kemp, TX
on
August 26th, 2021
Great Company & Rates
| We've been with TriEagle for 3 years. Never had one problem. Getting ready to renew for another 3 years! | |||
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| Likely to recommend |
—
Dominique H
from
Mckinney, TX
on
April 29th, 2021
My Tx powercompany
| I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services. | |||
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| Likely to recommend |
—
Danny B.
from
Mansfield, TX
on
April 13th, 2021
Trieagle energy has been a good experience.
|
Customer service has been friendly and helpful. Rates are comfortable. It's time to renew and I'd like to keep the same plan. |
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| Likely to recommend |
—
Sandy
from
Plano, TX
on
March 10th, 2021
Good
| Smooth transaction | |||
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| Likely to recommend |
—
Vino
from
Roanoke, TX
on
February 16th, 2021
Satisfied
| Just moved here and happy with them so far. | |||
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| Likely to recommend |
—
Mark
from
Mckinney, TX
on
December 17th, 2020
Keeping Trieagle for life
|
Excellent service , weekly information is provided about my usage. Never had a billing problem and never needed to call customer service |
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| Likely to recommend |
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Bill G.
from
Houston, TX
on
August 31st, 2020
Very good company, great rates, friendly service
| After dealing with the abusive Reliant energy company., trieagleenergy is a breath of fresh air. Totally satisfied. | |||
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| Likely to recommend |
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Joseph Dupre
from
70570
on
August 9th, 2020
07/27/20 review
| We as so far happy with the service provided except we have not recieved a monthly statement as of yet. I am getting scared because have been laid off work until pandemic is under control. Thank you. All else is very good. The staff is very helpful and friendly. | |||
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| Likely to recommend |
—
David Bates
from
La Porte, TX
on
July 27th, 2020
Great Service
| I have been very satisfied with the service and the cost of my electricity with tri eagle | |||
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| Likely to recommend |
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ELevy
from
Houston, TX
on
July 15th, 2020
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| Likely to recommend |
Discounts to Retired Military or Law Enforcement
| I asked the agent if TriEagle give a special rate or discount to retired Law Enforcement or Military. He did not know and informed me to call Customer service. Was just curious if did or not I have 27 years of service, I was told to ask by a few companies. | |||
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| Likely to recommend |
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Ale
from
Sealy, TX
on
September 18th, 2020
TriEagle is OK
| Sign up easy and glitch free, arranging CC Auto Pay a bit confusing, Billing format nice, waving of "late pay" charge a welcome perk. I'm a happy camper. | |||
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| Likely to recommend |
—
Glenn Z
from
Angleton, TX
on
September 14th, 2020
Good company for electricity. However....
| Great company for my electricity. Had no problems or hidden fee issues. However, I will not be renewing with them because their renewal rates are higher than "new customer" rates on the open market. For the life of me I do not understand why companies essentially want me to discontinue my service by upping the rates when I am a known quantity who always pays on time. I guess they don't care about loyalty. | |||
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| Likely to recommend |
—
S. Rich.
from
League City, TX
on
July 20th, 2020
Trieagle
| So far so good | |||
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| Likely to recommend |
—
Clay
from
Baytown, TX
on
June 24th, 2020
Save $$$ with TriEagle
| Instantly, TriEagle saved me at least $30 per month. The calculation for the bill is straight forward, unlike my previous provider. | |||
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| Likely to recommend |
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2Win
from
Houston, TX
on
September 23rd, 2019
Good after two billing periods.
| So far so good. Here in August we received our second bill. Definitely lower rate than TXU. Customer service by phone was helpful. Must call during business hours and they are located in eastern time zone. | |||
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| Likely to recommend |
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John W.
from
Duncanville, TX
on
August 20th, 2019
Great price
| We found a great plan at a super price. | |||
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| Likely to recommend |
—
Luis
from
Houston, TX
on
August 19th, 2019
TriEagle Green Eagle 12
| Good rates & good service | |||
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| Likely to recommend |
—
Name
from
Houston, TX
on
August 17th, 2019
INFORMATIVE AND RELIABLE
|
Electronically, Tri-Eagle reports great information monthly with comparisons to last year and graphs usage. Customer Service could improve by being a little more friendly. A good thing is we rarely need to contact them, with auto pay and an extended contract, making electric service "automatic". It just happens and is always there. |
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"Automatic Reliable Service Info"
from
Grand Prairie, TX
on
September 21st, 2018
Good Experience
| I shopped for over an hour for a new electric company. I finally decided on TriEagle as they had one of the lowest prices, with no usage penalties, and the monthly fee is only $5, instead of the $10 I was paying with Ambit. | |||
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| Likely to recommend |
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Scubee9
from
Houston, TX
on
July 30th, 2018
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| Likely to recommend |
Mixed opinion
| Process & administration good experience. Price on the high side. | |||
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| Likely to recommend |
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DT
from
Cypress, TX
on
September 25th, 2020
Quick to shame
| I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other. | |||
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| Likely to recommend |
—
Jenny
from
Port Isabel, TX
on
August 17th, 2020
Today
| Every thing is ok | |||
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| Likely to recommend |
—
Tom
from
Huffman, TX
on
July 1st, 2020
Mixed reviews
| Charlie palilo of sports radio Houston sold me on trip eagle. The pricing is perfect for me. Uncomplicated and straightforward. very reasonable. I'm not quite as impressed with billing though. I moved just over a month ago and set my new account on auto pay. Or so I thought. I just got an email saying my service was about to get cancelled. No bill in the mail. No auto pay. Customer service reset me back on auto pay. I'm hoping. Like the cable company I had a dispute with, I had a rep whose first language was not English and the potential for miscommunication is much higher. | |||
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| Likely to recommend |
—
Greg
from
Sugar Land, TX
on
August 7th, 2019
Refer-a-Friend Program-DO NOT FOLLOW THROUGH AS PROMISED
| I have been a customer for over 2 years. I referred a friend in February 2019. It is now May 2019, I received my May bill with no problem however after speaking to several customer service reps providing every rep with the required information and I get the same song and dance. Not a returned call, not a letter from a Manager or Supervisor as promised. No referral gift card or reduction on my bill. This is the worst customer serviice or process. | |||
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—
Susan Schmidt
from
Magnolia, TX
on
May 7th, 2019
Web site
| We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this. | |||
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Jeannette Floyd
from
Texas City, TX
on
August 12th, 2018
Web site
| We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this. | |||
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—
Jeannette Floyd
from
Texas City, TX
on
August 12th, 2018
Customer Service after the fact
| My experience with your customer service department was not good by any means. First of all you can't understand anything they are saying. I am assuming this is outsourced to a foreign country. Secondly, they did absolutely nothing and said that a supervisor would call me back in about an hour. It was 3-1/2 hours later and the supervisor was even harder to understand. Although the need for customer service was long gone at that point, I am so sorry I switched to TriEagle because its going to be a long year and I think I did a 2-year term with one of my account. I will not recommend TriEagle due to this horrible experience. | |||
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—
Kathy Allegra
from
Friendswood, TX
on
July 23rd, 2018
I actually love these guys
| Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there. | |||
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—
UserFtW
from
Fort Worth
on
January 29th, 2015
Thank you for your review! We are happy that you are pleased with our service!
— TriEagle Energy
Best Pricing for Our Usage
| I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending. | |||
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| Likely to recommend |
—
Bob
from
Dallas
on
March 31st, 2014
Thanks so much for the feedback Bob and thank you for your business!
— TriEagle Energy
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Shorter Pay By Phone Method
| As far as pricing, Tri Eagle is the best out there as far as savings, there is NO DOUBT in my mind about that. Customer Service needs some work, not always the friendliest BUT my biggest complaint is the pay-by-phone system. It takes FOREVER to pu by phone and I think they know this and its to con you into signing up for auto-pay so that way they can bill you at a higher amount and take it when they like, I never trusted auto pay and I still dont. I know the game, they want you to sign up for auto pay and for those that dont they make sure to make the (one time payment) pay-by-phone process loooong and drawn out so you give up and sign up for the auto-pay service. Big business are notorious for these little tricks and scams. | |||
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| Likely to recommend |
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Bobby Shue
from
Wylie, TX
on
August 11th, 2021
No bill sent.
| Called Trieagle customer service after not receiving my monthly bill. They said they are waiting on usage numbers from the provider. Huh?? Our meter is electronic. Hopefully they are not going overcharging their fixed rate customers. | |||
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| Likely to recommend |
—
Kevin Monted
from
Kingwood, TX
on
March 8th, 2021
Change Billing date
| I had called Trieagle about 7 months ago and tried to get my due date changed from the 22nd of the month to the 1st of the month and they said it can not be done. REALLY?? A lady I spoke with said she would see what she could do and get back to me. Never heard from them again. Then, 1 week ago, I was late by 12 days as I thought I had already made the payment and they shut off my electricity. It turned out I had only paid $50.00 dollars instead of $105.00. An honest mistake, but to shut of my electricity was wrong. My social security does not come until the 24th of the month and had they changed my due date, this may not have happened. I do not want to do business with a company who can not help out the edelry | |||
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| Likely to recommend |
—
Marlena
from
Fort Worth, TX
on
February 18th, 2021
Disappointed
| When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home. | |||
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| Likely to recommend |
—
Carolyn Morley For Robert
from
Richmond, TX
on
June 14th, 2020
Rates
| When we switched to TriEagle, you promised a lower rate than we are being charged. We have called you several times without getting a reason for you charging a higher rate than promised. | |||
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Robert B. Morley
from
Richmond, TX
on
June 13th, 2020
Poor customer service
| Very frustrated trying to speak with the service reps located in Irving, Tx. I called and spoke with a representative the third week of March to disconnect my services on March 31, 2020. Im still getting billed for this service Ive called twice to speak to representatives. they act like they dont know what Im talking about. They come across as not wanting to help me. they will not give me a corporate number to call. it makes me extremely leery of this company | |||
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| Likely to recommend |
—
Loretta Fulton
from
Buffalo Gap, TX
on
May 7th, 2020
Loretta - Your experience is important to us, and we're here to help. Please email your account/contact info to SocialMedia@trieagleenergy.com.
— TriEagle Energy
Customer service awful
| Customer service sucks. Called 8 times in one day, and not one person answered the phone. Had to leave a message each time. Called multiple times again on another day and encountered the same scenario. Better drastically improve your customer service | |||
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| Likely to recommend |
—
Patick
from
League City, TX
on
January 30th, 2020
Low prices, but they will screw you over on billing. I had to file a complaint with the Public Utility Commission!
|
Please note: I had to file a complaint with the Public Utility Commission of Texas today, after calling TriEagle three times. I spoke with two different supervisors, both of whom refused to correct/amend my bill and they continued to blame to billing error on Centerpoint. TriEagle continued to tell me that my brand new smart meter that Centerpoint installed several months ago was not giving Centerpoint an accurate reading and they were estimating my bill. I called Centerpoint and Centerpoint told me they DID come out and read my meter, so TriEagle is full of it and totally lied to me. The reason I am so livid is that I signed up for budget billing with TriEagle on 5/22/19 and my bills are not supposed to be more than $130 per month plus tax (my bills have averaged $134.15 per month since signing up). TriEagle decided to bill me twice for January (I have 2 bills sitting in the billing section), but they are stating the second bill is correct. It does reflect the budget billing amount, but it has an additional $57.59 tacked on and TriEagle continues to blame Centerpoint for their lack of reading my meter. Regardless of whether they read my meter or not, I am on budget billing and my bill SHOULD NOT BE MORE THAN THE AGREED AMOUNT PER MONTH GUYS! I AM NOT LATE, YOU GUYS SUCK!
Please review your complaint and ensure that the information is accurate. Select the "Back" button to make any changes or the "Submit Complaint" button to finalize your complaint with the PUC. Date: 1/17/2020 6:37:29 PM Complaint No: CP20xxxxxxxxxx Account Holder: Heather L. E-mail Address: XXXXXXXX Service Address:XXXXXXXXXX Houston TX 77XXX Houston TX 77008 Harris County Complaint Against: TriEagle Energy, LP Complaint Type: Billing Service Phone: Account No: 160XXXXXX Complaint Information: Good evening, I signed up for budget billing with TriEagle Energy on 08/22/2019 & my budget billing amount is supposed to be $130.00 per month (plus tax, etc.). Since signing up for budget billing last August, my bills average $134.15 per month with tax. When I logged on to pay my bill last night, my total due was $191.74 and my due date had changed to 01/27/20. TriEagle actually charged me 2 bills for January. One for billing period 2019-11-25 - 2019-12-30 with kWh 778 (total due on this bill reflects our budget bill agreed amount of $134.15 monthly, but the kWh were incorrect on this bill), and one for billing period 2019-11-25 - 2019-12-31 with kWh 878 (total on this bill shows the budget bill amount, but also has additional amounts added in and I am not sure why. Total on this bill is $191.74). I am NOT late on my payments. The last payment I made of $134.15 was received and applied on 12/16/2019. When I log in and look at my payments, after my last payment their log states there is an invoice credit made on 2020-01-09 in the amount of $76.56 2020-01-10 (Reissued Inv Credit). This was NOT a credit. I am not sure what this was. I also just paid my current bill today (01/17/20) for the amount of my agreed budget billing total, $134.15. There is still an amount of $57.59 pending. I spoke to Henry with PUC & he said to only pay the amount NOT in question & PUC would investigate the remaining balance. Can someone please help? Thank you! Best regards, Heather L. |
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Heather L.
from
Houston, TX
on
January 17th, 2020
Bill tripled
| Was expecting my bill to decrease after my son and his 3 daughters moved out . Now it is only me, I am gone during the week for 12 - 16 hrs a day. Does the kwh hours i am using decrease. No they keep going up. How can kwh with 5 people living in a home be anywhere from 70 to 100 kwh per week and jump to 425 kwh a week with one person living in the home. Something is not right, i will be changing providers asap. This is crazy. | |||
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| Likely to recommend |
—
Debbie
from
Denison, TX
on
November 21st, 2018
Customer service is horrible
| I have been a customer of tTrieagle for over 5 years, however when my contract is up I will be choosing a new service provider.The price are fair but I guess you can keep your prices at a certain point when you do not hire good people with good customer service skill. I would rather pay more than deal with rude and obnoxious workers. I disagreed with what kind of meter I had regular or smart meter. I asked to speak to someone that could confirm or correct what kind of meter I had. The customer service jerk said he would get someone on the line to tell me the same thing he just said .I waited on the phone for 16 minutes and 15 seconds a the original rep. came on the line and said I researched through our system and you do have a smart meter. In my opinion the best way to have handled my call was to search through the system instead of insisting that I was incorrect. The guy Nathan said no supervisor were available how convenient. We all get frustrated when dealing with people but as someone that works in customer service it is your job to service the customer. I should not hear of feel the frustration of of YOUR employees. | |||
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—
Chantell
from
on
December 28th, 2016
Hi, Chantelle. Were so sorry to learn of any unpleasant experiences you may have had with our call center. It's our expectation that all of our employees treat every customer with kindness and respect. We will be sure to remind our customer care representatives to carefully check our systems to ensure account details are correct. We thank you for the feedback.
— TriEagle Energy
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I feel robbed by trieagle.
|
TriEagle double charged me last month which didn't upset me to much since I expected a prompt refund back to my account. Trieagle acknowledged the mistakes but refuses to return the money in a timely fashion or to my account. I was told yesterday I will receive a gift card or check in the mail and that it will take weeks costumer service had no idea when I will get my money back if I havent received it in an additonal 3 weeks ( it happened on the 23rd of March yesterday was the 4th of April mind you they wont me to wait an other 3 weeks before calling back. Totally unacceptable ! ! ! Never dealt with a company with less concern for their costumers worse customer service and less interest in correcting their mistake. My advice stay away from TriEagle What if they accidentally clean out your account and other payments bounce ? I guarantee they wont pay your late charges. I was told that much by their wonderful, useless, costumer service . Needless to say I will switch provider as soon as my contract runs out and my advise to everyone is stay away from TriEagle their rates aren't worse the problems they could cause you. |
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—
Monika Frank
from
Mission, TX
on
April 5th, 2022
48 hours without power!!!
| I've been a paying customer for 3 years on time - never missed. Renewal came up and Pulse had a better rate so I signed up. Trieagle came back with a counter offer if I would sign on with them for another 3 years. I was hesitant because I already had a date of service with Pulse but they said no problem they would take care of everything. And I specifically asked if they were sure because I didn't want to go without any service! Well on one of the coldest days of the year my power went out and I thought it was Centerpoint. After multiple aggravating phone calls it turned out Trieagle had disconnected me and whoever had written the new contracted had failed to put a start day in??? I went a FULL 48 HOURS without power and I have serious health conditions. Being in cold temperatures puts me in severe pain and compromises my immunity. I was soooo furious and to make matters worse I was lied to repeatedly by their CS reps. The first one told me I'd have service back on between 4p and 9p the first night. The next morning I was told it would be back on by 11a. Finally I got one that was honest but only after I wouldn't let him off the phone. He tried to blame it on Centerpoint but the truth was this so-called URGENT reinstatement had to go to another department at Trieagle (and getting anything done on a Sunday isn't likely) then to Ercot and then finally over to Centerpoint!!!! I know they are just a big company that doesn't give a bean and it's not personal for them but being the one freezing and unable to make a hot beverage felt personal to me!!! | |||
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48 HOURS WITHOUT POWER
from
Houston, TX
on
January 24th, 2022
Power out no response
| I have a few meters on my land.. called to get one turned off for an r.v that was connected. Tri eagle turned off every meters to my rv park and main house made me wait 2 days before power was returned in the cold. Worst service to try and get them to fix the problem. | |||
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—
Rick Pena
from
Midland, TX
on
November 5th, 2021
They overcharge. Stay away.
| They have been overcharging me for three months now. I have an 800 sq foot apartment and my most recent bill was for $225. Which is ridiculous because my last electric company only charged on average $90 a month for a 3 bedroom house. So ridiculous. And when you call to try and fix the issue none of the costumer service reps speak very English well. | |||
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I Hate This Company
from
Waco, TX
on
August 9th, 2021
Do Not Use this company! Terrible customer service and bogus charges! I
| I have been a customer for 3 years. I just moved. I had to call two times to get my service transferred. The first guy I talked to told me I needed to sign a two year agreement. The second person I talked to asked when I wanted service at the new place I said the next day, if possible of course, I was overlapping service & paying for services at two homes for about a week. At that moment when I told him the date for the new service he did not say okay if we turn on the new house tomorrow, we will have to charge a $144 expedited fee, however thats what they did! Also, the service at my new house was on in the owners name so all they had to do was switch it into my name! Now I have called Trieagle 4 times, left 3 messages and got multiple reasons for why I was charged $144. This expedited charge was the latest excuse from John on behalf of the President of Trieagle. He said it was in the statement I was read, (are you kidding me John??) If the President of Trieagle had one ounce of customer service experience he would of corrected my bill, yet here we are with $144 STILL on my bill and a bunch of lame excuses depending who at Trieagle you talk to! Thank God my contract is up next month I will be sticking with Reliant/NRG I never ever had any bogus charges when I I was their customer! Thanks for nothing Trieagle | |||
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—
Anita
from
Houston, TX
on
June 11th, 2021
Horrible Service!
| Firstly the company hooked up electric to the wrong address. When I figured out I was paying someone else's electricity and my landlord was still paying mine, TriEagle turned off my electricity. First day 1st ticket was put in, NO electricity, then a 2nd ticket put in still NO electricity, second day still NO electricity and I was told it could take up to 21 days to get my electricity turned on. What the hell?? At this time I still have NO electricity. Thanks TriEagle for a horrible experience and for NO electricity while I sit here cold with children and no heat, lights, etc. Run away from this company....fast!!!! | |||
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—
TR
from
Rockwall, TX
on
May 12th, 2021
Deceptive practices - DON'T go OUT OF CONTRACT
|
My contract expired in Jan 2021, just before the Texas Snowmagedeon. I received a hyper technical-Uber Legal letter from TRI-Eagle essentially saying that I was released. NOWHERE on the letter did it state the price per kWh. On my first bill after lapse of contract I noticed a 14.9 cent kWh rate. I then telephoned TRI-Eagle and the nice lady attendant informed me that if I switched to month-to-month, that it would drop to 11.8 cents per kWh. NOT ONCE did she indicate that I was required to telephone on a monthly basis and renew the 'month-to-month'. Silly me, I thought the 'plan' was implied in the 'month-TO-month' Sure enough I get Aprils bill and it shot up to 14.9 c kWh after the month is completed. I telephoned again and the weekend attendant verified what I knew. I indicated that NOT ONCE has Tri-Eagle formally put into writing and provided to me what my post contract lapse rates are until I receive my bill. Now I ask you Texas, when you go into a store are the prices marked? YES, and yet these yahoo's- all of them- are able to get away with NOT indicating how much we will be charged until we receive our bill. WAKE UP TEXAS - deregulation of the electricity market has been a boondoggle disaster. The perception THAT YOU have a choice like purchasing bread or cellphones has you placated into thinking you are in control. The facts published by the state show that NO ONE is in control and those who know how to play the game are bilking us ALL to put more money in their pocket by pulling it out of our pockets. If you doubt me, please consult anyone you know in Florida where it gets just as hot, and yet their monthly electric bills are FAR lower than ours season for season. The Dallas based "Lex and Terry" radio show - formerly in Florida, now in Irving - complain vehemently about how much their electricity bills went UP when they moved from Florida to Texas. |
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—
Hate To Be SCAMMED!
from
Richardson, TX
on
May 9th, 2021
Horrible company
| They simply ignored three requests for cancellation and just connected me anyway and tried to charge me. | |||
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—
Johannes D
from
Houston, TX
on
April 8th, 2021
Do not use them!!!
| When you order your service you can't understand them...they make it seem like you have this awesome deal to save on electricity. I have a 4 bedroom one bath my kids go to school and my husband and I both work..so tell me why was my bill about $400-$500+ a month I would not recommend them. I highly recommend carrots energy. They gouge you rip you off and right now when things are the way they are they aren't willing to work with you to help you out. Ridiculous now I end up with a bill for almost $1,000 now tell me who can pay that in electricity with the economy being the way it is. Ugh very unsatisfied with this company and I regret ever using them!! | |||
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—
T. Dawn
from
Crane, TX
on
January 8th, 2021
Switching providers
| I am switching providers for a lower price at the end of my contract and trieagle turned off my power a day earlier than they are supposed to with no warning. When I called to talk to them about it they said they would only turn it on if I sign a new contract. This felt like bullying and I will def never come back to this service. Luckily its only one day I'm without power. | |||
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—
Alyssa
from
Tomball, TX
on
December 21st, 2020
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